CFPB Consumer Complaint Profile
FirstKey Holdings, LLC
37 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 9
- Last 12 months
- 91.9%
- Timely response
- Bottom quartile
- 16
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, FirstKey Holdings, LLC sits at #2112, with 37 complaints logged. On-time replies land at 91.9%, the 21st percentile for the 100+ complaint peer group.
- #2112
- of 3,843 companies by volume
- 91.9%
- on time (21st pctile)
- Mortgage
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FirstKey Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.9% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 8 |
| 2017 | 3 |
| 2018 | 2 |
| 2021 | 2 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 4 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FirstKey Holdings, LLC
37 complaints against FirstKey Holdings, LLC appear in the CFPB record, including 9 from the trailing year. The 16 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
FirstKey Holdings, LLC's timely response rate stands at 91.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 23.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 16.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FirstKey Holdings, LLC have?
The CFPB has logged 37 complaints against FirstKey Holdings, LLC to date, of which 9 came in over the last 12 months.
Does FirstKey Holdings, LLC respond to complaints on time?
FirstKey Holdings, LLC has a 91.9% timely response rate to CFPB complaints.
What product generates the most complaints for FirstKey Holdings, LLC?
"Mortgage" draws more CFPB complaints against FirstKey Holdings, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with FirstKey Holdings, LLC?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against FirstKey Holdings, LLC - see all issues and counts above.
How do I file a complaint against FirstKey Holdings, LLC?
You can file a complaint against FirstKey Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FirstKey Holdings, LLC?
FirstKey Holdings, LLC has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for FirstKey Holdings, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.