CFPB Consumer Complaint Profile
FirstKey Holdings, LLC
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 9
- Last 12 months
- 91.9%
- Timely response
- Bottom quartile
- 16
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, FirstKey Holdings, LLC sits at #2112. For answering complaints on time it stands at the 21st percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FirstKey Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.9% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 8 |
| 2017 | 3 |
| 2018 | 2 |
| 2021 | 2 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 4 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FirstKey Holdings, LLC
In the CFPB record, FirstKey Holdings, LLC has a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for FirstKey Holdings, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does FirstKey Holdings, LLC have?
The CFPB has logged 37 complaints against FirstKey Holdings, LLC to date, of which 9 came in over the last 12 months.
Does FirstKey Holdings, LLC respond to complaints on time?
FirstKey Holdings, LLC has a 91.9% timely response rate to CFPB complaints.
What product generates the most complaints for FirstKey Holdings, LLC?
"Mortgage" draws more CFPB complaints against FirstKey Holdings, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with FirstKey Holdings, LLC?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against FirstKey Holdings, LLC - see all issues and counts above.
How do I file a complaint against FirstKey Holdings, LLC?
You can file a complaint against FirstKey Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FirstKey Holdings, LLC?
FirstKey Holdings, LLC has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.