CFPB Consumer Complaint Profile
Flagship Financial Group
What 25 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 0
- Last 12 months
- 44%
- Timely response
- Bottom decile
- 18
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Flagship Financial Group has accumulated 25 complaints, placing it #2586 by volume. On-time replies land at 44%, the 3rd percentile for the 100+ complaint peer group.
- #2586
- of 3,843 companies by volume
- 44%
- on time (3rd pctile)
- Mortgage
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Flagship Financial Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
44% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 6 |
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 3 |
| 2020 | 4 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Flagship Financial Group
25 complaints against Flagship Financial Group appear in the CFPB record, including 0 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Application, originator, mortgage broker," a reasonable starting point for understanding recurring friction.
Flagship Financial Group's timely response rate stands at 44%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Flagship Financial Group have?
Flagship Financial Group has 25 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Flagship Financial Group respond to complaints on time?
Flagship Financial Group's CFPB timely-response rate is 44%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Flagship Financial Group?
Among all products tied to Flagship Financial Group, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Flagship Financial Group?
"Application, originator, mortgage broker" is the single most frequently cited issue in complaints against Flagship Financial Group - see all issues and counts above.
How do I file a complaint against Flagship Financial Group?
You can file a complaint against Flagship Financial Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Flagship Financial Group?
The CFPB has recorded complaints against Flagship Financial Group from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Flagship Financial Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.