CFPB Consumer Complaint Profile
Fleet Financial, Inc.
Behind the 53 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 53
- Total complaints
- Mid-range
- 10
- Last 12 months
- 66%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
Fleet Financial, Inc. ranks #1775 of 3,843 financial companies by CFPB complaint volume, with 53 complaints on record. On-time replies land at 66%, the 5th percentile for the 100+ complaint peer group.
- #1775
- of 3,843 companies by volume
- 66%
- on time (5th pctile)
- Vehicle loan or lease
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fleet Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
66% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 10 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 2 |
| 2025 | 10 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fleet Financial, Inc.
Fleet Financial, Inc. carries 53 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Getting a loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Fleet Financial, Inc.'s timely response rate stands at 66%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 40% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fleet Financial, Inc. have?
Fleet Financial, Inc. has 53 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Fleet Financial, Inc. respond to complaints on time?
Fleet Financial, Inc.'s CFPB timely-response rate is 66%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Fleet Financial, Inc.?
Among all products tied to Fleet Financial, Inc., "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Fleet Financial, Inc.?
Consumers most often cite "Getting a loan or lease" when complaining about Fleet Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Fleet Financial, Inc.?
You can file a complaint against Fleet Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fleet Financial, Inc.?
Consumers in 24 states and territories have filed complaints about Fleet Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fleet Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.