CFPB Consumer Complaint Profile
Garrison Investment Group
139 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 139
- Total complaints
- Mid-range
- 45
- Last 12 months
- 97.1%
- Timely response
- Below median
- 32
- States affected
The verdict
Garrison Investment Group ranks #1142 of 3,843 financial companies by CFPB complaint volume, with 139 complaints on record. Its on-time response rate is 97.1%, the 40th percentile among companies with 100+ complaints.
- #1142
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Credit reporting or …
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Garrison Investment Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 24 in 2024 to 41 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 8 |
| 2019 | 4 |
| 2020 | 6 |
| 2021 | 9 |
| 2022 | 8 |
| 2023 | 21 |
| 2024 | 24 |
| 2025 | 41 |
| 2026year in progress | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Garrison Investment Group
139 complaints against Garrison Investment Group appear in the CFPB record, including 45 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.
Garrison Investment Group's timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Garrison Investment Group have?
Garrison Investment Group has 139 total consumer complaints filed with the CFPB, with 45 filed in the last 12 months.
Does Garrison Investment Group respond to complaints on time?
Garrison Investment Group has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Garrison Investment Group?
The most complained-about product for Garrison Investment Group is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Garrison Investment Group?
Consumers most often cite "Improper use of your report" when complaining about Garrison Investment Group; the full issue list with counts is above.
How do I file a complaint against Garrison Investment Group?
You can file a complaint against Garrison Investment Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Garrison Investment Group?
The CFPB has recorded complaints against Garrison Investment Group from 32 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Garrison Investment Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.