CFPB Consumer Complaint Profile
Geneva Financial, LLC, Chandler, AZ Branch
Consumers have filed 29 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 29
- Total complaints
- Mid-range
- 6
- Last 12 months
- 100%
- Timely response
- Top decile
- 17
- States affected
The verdict
Geneva Financial, LLC, Chandler, AZ Branch ranks #2382 of 3,843 financial companies by CFPB complaint volume, with 29 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2382
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Geneva Financial, LLC, Chandler, AZ Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 5 |
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Geneva Financial, LLC, Chandler, AZ Branch
Geneva Financial, LLC, Chandler, AZ Branch carries 29 complaints in the CFPB's database, 6 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Geneva Financial, LLC, Chandler, AZ Branch draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 13.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Geneva Financial, LLC, Chandler, AZ Branch have?
Geneva Financial, LLC, Chandler, AZ Branch has 29 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Geneva Financial, LLC, Chandler, AZ Branch respond to complaints on time?
Geneva Financial, LLC, Chandler, AZ Branch has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Geneva Financial, LLC, Chandler, AZ Branch?
"Mortgage" draws more CFPB complaints against Geneva Financial, LLC, Chandler, AZ Branch than any other product - see the full breakdown above.
What is the most common complaint issue with Geneva Financial, LLC, Chandler, AZ Branch?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Geneva Financial, LLC, Chandler, AZ Branch; the full issue list with counts is above.
How do I file a complaint against Geneva Financial, LLC, Chandler, AZ Branch?
You can file a complaint against Geneva Financial, LLC, Chandler, AZ Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Geneva Financial, LLC, Chandler, AZ Branch?
The CFPB has recorded complaints against Geneva Financial, LLC, Chandler, AZ Branch from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Geneva Financial, LLC, Chandler, AZ Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.