CFPB Consumer Complaint Profile
Gold Star Finance, Inc.
Consumers have filed 66 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 66
- Total complaints
- Mid-range
- 14
- Last 12 months
- 95.5%
- Timely response
- Below median
- 2
- States affected
The verdict
Gold Star Finance, Inc. ranks #1596 of 3,843 financial companies by CFPB complaint volume, with 66 complaints on record. It posts a 95.5% on-time response rate, the 31st percentile among companies with 100+ complaints.
- #1596
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Consumer Loan
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Gold Star Finance, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 7 |
| 2020 | 4 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 8 |
| 2025 | 12 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Gold Star Finance, Inc.
66 complaints against Gold Star Finance, Inc. appear in the CFPB record, including 14 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. "Consumer Loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Gold Star Finance, Inc. posts a 95.5% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 1.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Gold Star Finance, Inc. have?
66 complaints have been filed against Gold Star Finance, Inc. with the CFPB overall - 14 of them in the past year.
Does Gold Star Finance, Inc. respond to complaints on time?
Gold Star Finance, Inc.'s CFPB timely-response rate is 95.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Gold Star Finance, Inc.?
Among all products tied to Gold Star Finance, Inc., "Consumer Loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Gold Star Finance, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against Gold Star Finance, Inc. - see all issues and counts above.
How do I file a complaint against Gold Star Finance, Inc.?
You can file a complaint against Gold Star Finance, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Gold Star Finance, Inc.?
Consumers in 2 states and territories have filed complaints about Gold Star Finance, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Gold Star Finance, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.