CFPB Consumer Complaint Profile
GreenSky, LLC
Consumers have filed 698 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 698
- Total complaints
- Above average
- 0
- Last 12 months
- 89.4%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
GreenSky, LLC ranks #419 of 3,843 financial companies by CFPB complaint volume, with 698 complaints on record. It posts a 89.4% on-time response rate, the 17th percentile among companies with 100+ complaints.
- #419
- of 3,843 companies by volume
- 89.4%
- on time (17th pctile)
- Payday loan, title l…
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
GreenSky, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.4% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 105 in 2022 to 3 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 19 |
| 2015 | 23 |
| 2016 | 40 |
| 2017 | 61 |
| 2018 | 86 |
| 2019 | 118 |
| 2020 | 122 |
| 2021 | 120 |
| 2022 | 105 |
| 2023 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for GreenSky, LLC
The CFPB Consumer Complaint Database has logged 698 complaints against GreenSky, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 45 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Payday loan, title loan, or personal loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Charged fees or interest you didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
GreenSky, LLC's timely response rate stands at 89.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 13.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 17%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does GreenSky, LLC have?
698 complaints have been filed against GreenSky, LLC with the CFPB overall - 0 of them in the past year.
Does GreenSky, LLC respond to complaints on time?
GreenSky, LLC's CFPB timely-response rate is 89.4%.
What product generates the most complaints for GreenSky, LLC?
Among all products tied to GreenSky, LLC, "Payday loan, title loan, or personal loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with GreenSky, LLC?
"Charged fees or interest you didn't expect" is the single most frequently cited issue in complaints against GreenSky, LLC - see all issues and counts above.
How do I file a complaint against GreenSky, LLC?
You can file a complaint against GreenSky, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about GreenSky, LLC?
The CFPB has recorded complaints against GreenSky, LLC from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for GreenSky, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.4% here).
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.