CFPB Consumer Complaint Profile
Higher Education Servicing Corporation, Inc.
Consumers have filed 35 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 35
- Total complaints
- Mid-range
- 9
- Last 12 months
- 97.1%
- Timely response
- Below median
- 16
- States affected
The verdict
35 CFPB complaints put Higher Education Servicing Corporation, Inc. at #2180 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 97.1%, the 40th percentile for the 100+ complaint peer group.
- #2180
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Credit reporting or …
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Higher Education Servicing Corporation, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 3 |
| 2018 | 4 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2023 | 4 |
| 2024 | 8 |
| 2025 | 11 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Higher Education Servicing Corporation, Inc.
Higher Education Servicing Corporation, Inc. carries 35 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Higher Education Servicing Corporation, Inc.'s timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 5.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Higher Education Servicing Corporation, Inc. have?
Higher Education Servicing Corporation, Inc. has 35 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Higher Education Servicing Corporation, Inc. respond to complaints on time?
CFPB complaints against Higher Education Servicing Corporation, Inc. draw a 97.1% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Higher Education Servicing Corporation, Inc.?
The most complained-about product for Higher Education Servicing Corporation, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Higher Education Servicing Corporation, Inc.?
The most common issue reported by consumers about Higher Education Servicing Corporation, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Higher Education Servicing Corporation, Inc.?
You can file a complaint against Higher Education Servicing Corporation, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Higher Education Servicing Corporation, Inc.?
The CFPB has recorded complaints against Higher Education Servicing Corporation, Inc. from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Higher Education Servicing Corporation, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.