CFPB Consumer Complaint Profile
Higher Education Student Assistance Authority (Hesaa)
What 316 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 316
- Total complaints
- Above average
- 8
- Last 12 months
- 98.1%
- Timely response
- Below median
- 23
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Higher Education Student Assistance Authority (Hesaa) sits at #670, with 316 complaints logged. On-time replies land at 98.1%, the 48th percentile for the 100+ complaint peer group.
- #670
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Student loan
- most-complained product
- 23
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Higher Education Student Assistance Authority (Hesaa) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 19 |
| 2013 | 20 |
| 2014 | 34 |
| 2015 | 45 |
| 2016 | 39 |
| 2017 | 31 |
| 2018 | 25 |
| 2019 | 22 |
| 2020 | 17 |
| 2021 | 16 |
| 2022 | 18 |
| 2023 | 5 |
| 2024 | 15 |
| 2025 | 9 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Higher Education Student Assistance Authority (Hesaa)
316 complaints against Higher Education Student Assistance Authority (Hesaa) appear in the CFPB record, including 8 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Can't repay my loan" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Higher Education Student Assistance Authority (Hesaa) draw a 98.1% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 23.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 7.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Higher Education Student Assistance Authority (Hesaa) have?
The CFPB has logged 316 complaints against Higher Education Student Assistance Authority (Hesaa) to date, of which 8 came in over the last 12 months.
Does Higher Education Student Assistance Authority (Hesaa) respond to complaints on time?
Higher Education Student Assistance Authority (Hesaa)'s CFPB timely-response rate is 98.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for Higher Education Student Assistance Authority (Hesaa)?
The most complained-about product for Higher Education Student Assistance Authority (Hesaa) is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Higher Education Student Assistance Authority (Hesaa)?
"Can't repay my loan" is the single most frequently cited issue in complaints against Higher Education Student Assistance Authority (Hesaa) - see all issues and counts above.
How do I file a complaint against Higher Education Student Assistance Authority (Hesaa)?
You can file a complaint against Higher Education Student Assistance Authority (Hesaa) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Higher Education Student Assistance Authority (Hesaa)?
Consumers in 23 states and territories have filed complaints about Higher Education Student Assistance Authority (Hesaa) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Higher Education Student Assistance Authority (Hesaa): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.2% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.