CFPB Consumer Complaint Profile
Selene Finance LP
1,695 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,695
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.1%
- Timely response
- Above median
- 52
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Selene Finance LP sits at #238, with 1,695 complaints logged. It posts a 99.1% on-time response rate, the 62nd percentile among companies with 100+ complaints.
- #238
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Mortgage
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Selene Finance LP vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 240 in 2019 to 9 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 25 |
| 2013 | 90 |
| 2014 | 191 |
| 2015 | 246 |
| 2016 | 355 |
| 2017 | 262 |
| 2018 | 277 |
| 2019 | 240 |
| 2020 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Selene Finance LP
The CFPB Consumer Complaint Database has logged 1,695 complaints against Selene Finance LP overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Selene Finance LP posts a 99.1% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 23.2% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Selene Finance LP have?
Selene Finance LP has 1,695 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Selene Finance LP respond to complaints on time?
Selene Finance LP's CFPB timely-response rate is 99.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Selene Finance LP?
"Mortgage" draws more CFPB complaints against Selene Finance LP than any other product - see the full breakdown above.
What is the most common complaint issue with Selene Finance LP?
The most common issue reported by consumers about Selene Finance LP is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Selene Finance LP?
You can file a complaint against Selene Finance LP directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Selene Finance LP?
Selene Finance LP has drawn CFPB complaints from 52 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Selene Finance LP: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,695 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.