CFPB Consumer Complaint Profile
HireRight Solutions, Inc.
Behind the 391 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 391
- Total complaints
- Above average
- 107
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 42
- States affected
The verdict
HireRight Solutions, Inc. ranks #583 of 3,843 financial companies by CFPB complaint volume, with 391 complaints on record. It posts a 99.7% on-time response rate, the 76th percentile among companies with 100+ complaints.
- #583
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Credit reporting or …
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
HireRight Solutions, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 32 in 2024 to 92 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 17 |
| 2015 | 20 |
| 2016 | 15 |
| 2017 | 24 |
| 2018 | 23 |
| 2019 | 21 |
| 2020 | 12 |
| 2021 | 29 |
| 2022 | 31 |
| 2023 | 34 |
| 2024 | 32 |
| 2025 | 92 |
| 2026year in progress | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for HireRight Solutions, Inc.
The CFPB Consumer Complaint Database has logged 391 complaints against HireRight Solutions, Inc. overall, with 107 of those filed in the trailing 12 months. Reports have come from consumers in 42 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
HireRight Solutions, Inc.'s timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 18.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does HireRight Solutions, Inc. have?
The CFPB has logged 391 complaints against HireRight Solutions, Inc. to date, of which 107 came in over the last 12 months.
Does HireRight Solutions, Inc. respond to complaints on time?
HireRight Solutions, Inc.'s CFPB timely-response rate is 99.7%. This is considered excellent.
What product generates the most complaints for HireRight Solutions, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against HireRight Solutions, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with HireRight Solutions, Inc.?
The most common issue reported by consumers about HireRight Solutions, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against HireRight Solutions, Inc.?
You can file a complaint against HireRight Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about HireRight Solutions, Inc.?
HireRight Solutions, Inc. has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for HireRight Solutions, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.8% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.