CFPB Consumer Complaint Profile
Home Point Financial Corporation
What 839 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 839
- Total complaints
- 1
- Last 12 months
- 98.1%
- Timely response
- 45
- States affected
The verdict
839 CFPB complaints put Home Point Financial Corporation at #367 out of 3,848 financial companies ranked by complaint volume. It answers 98.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #367
- of 3,848 companies by volume
- 98.1%
- answered on time
- Mortgage
- most-complained product
- 45
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 5 |
| 2015 | 8 |
| 2016 | 13 |
| 2017 | 37 |
| 2018 | 165 |
| 2019 | 117 |
| 2020 | 142 |
| 2021 | 163 |
| 2022 | 140 |
| 2023 | 46 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Home Point Financial Corporation
The CFPB Consumer Complaint Database has logged 839 complaints against Home Point Financial Corporation overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 45 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
98.1% of CFPB-forwarded complaints against Home Point Financial Corporation get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 17.6% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 1.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Home Point Financial Corporation have?
Home Point Financial Corporation has 839 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Home Point Financial Corporation respond to complaints on time?
98.1% of the CFPB complaints against Home Point Financial Corporation get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Home Point Financial Corporation?
The most complained-about product for Home Point Financial Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Home Point Financial Corporation?
"Trouble during payment process" is the single most frequently cited issue in complaints against Home Point Financial Corporation - see all issues and counts above.
How do I file a complaint against Home Point Financial Corporation?
You can file a complaint against Home Point Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Home Point Financial Corporation?
The CFPB has recorded complaints against Home Point Financial Corporation from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~839)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.