CFPB Consumer Complaint Profile
Justice Finance Company
Consumers have filed 60 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 17
- Last 12 months
- 95%
- Timely response
- Below median
- 1
- States affected
The verdict
Justice Finance Company ranks #1675 of 3,843 financial companies by CFPB complaint volume, with 60 complaints on record. On-time replies land at 95%, the 29th percentile for the 100+ complaint peer group.
- #1675
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Credit reporting or …
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Justice Finance Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 5 in 2024 to 17 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 5 |
| 2015 | 1 |
| 2017 | 3 |
| 2018 | 6 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 5 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 17 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Justice Finance Company
The CFPB Consumer Complaint Database has logged 60 complaints against Justice Finance Company overall, with 17 of those filed in the trailing 12 months. Reports have come from consumers in 1 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Justice Finance Company posts a 95% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 30% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 53.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Justice Finance Company have?
Justice Finance Company has 60 total consumer complaints filed with the CFPB, with 17 filed in the last 12 months.
Does Justice Finance Company respond to complaints on time?
Justice Finance Company's CFPB timely-response rate is 95%. That is a strong response record by CFPB standards.
What product generates the most complaints for Justice Finance Company?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Justice Finance Company than any other product - see the full breakdown above.
What is the most common complaint issue with Justice Finance Company?
Consumers most often cite "Incorrect information on your report" when complaining about Justice Finance Company; the full issue list with counts is above.
How do I file a complaint against Justice Finance Company?
You can file a complaint against Justice Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Justice Finance Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Justice Finance Company have?
Justice Finance Company has 60 total consumer complaints filed with the CFPB, with 17 filed in the last 12 months.
Does Justice Finance Company respond to complaints on time?
Justice Finance Company's CFPB timely-response rate is 95%. That is a strong response record by CFPB standards.
What product generates the most complaints for Justice Finance Company?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Justice Finance Company than any other product - see the full breakdown above.
What is the most common complaint issue with Justice Finance Company?
Consumers most often cite "Incorrect information on your report" when complaining about Justice Finance Company; the full issue list with counts is above.
How do I file a complaint against Justice Finance Company?
You can file a complaint against Justice Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.