CFPB Consumer Complaint Profile
Keystone Equipment Finance Corp.
Behind the 28 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 8
- Last 12 months
- 78.6%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
28 CFPB complaints put Keystone Equipment Finance Corp. at #2422 out of 3,843 financial companies ranked by complaint volume. It posts a 78.6% on-time response rate, the 9th percentile among companies with 100+ complaints.
- #2422
- of 3,843 companies by volume
- 78.6%
- on time (9th pctile)
- Credit reporting or …
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Keystone Equipment Finance Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.6% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 8 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Keystone Equipment Finance Corp.
The CFPB Consumer Complaint Database has logged 28 complaints against Keystone Equipment Finance Corp. overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Keystone Equipment Finance Corp.'s timely response rate stands at 78.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Keystone Equipment Finance Corp. have?
28 complaints have been filed against Keystone Equipment Finance Corp. with the CFPB overall - 8 of them in the past year.
Does Keystone Equipment Finance Corp. respond to complaints on time?
Keystone Equipment Finance Corp.'s CFPB timely-response rate is 78.6%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Keystone Equipment Finance Corp.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Keystone Equipment Finance Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Keystone Equipment Finance Corp.?
Consumers most often cite "Improper use of your report" when complaining about Keystone Equipment Finance Corp.; the full issue list with counts is above.
How do I file a complaint against Keystone Equipment Finance Corp.?
You can file a complaint against Keystone Equipment Finance Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Keystone Equipment Finance Corp.?
Consumers in 13 states and territories have filed complaints about Keystone Equipment Finance Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Keystone Equipment Finance Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Keystone Equipment Finance Corp. have?
28 complaints have been filed against Keystone Equipment Finance Corp. with the CFPB overall - 8 of them in the past year.
Does Keystone Equipment Finance Corp. respond to complaints on time?
Keystone Equipment Finance Corp.'s CFPB timely-response rate is 78.6%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Keystone Equipment Finance Corp.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Keystone Equipment Finance Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with Keystone Equipment Finance Corp.?
Consumers most often cite "Improper use of your report" when complaining about Keystone Equipment Finance Corp.; the full issue list with counts is above.
How do I file a complaint against Keystone Equipment Finance Corp.?
You can file a complaint against Keystone Equipment Finance Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Keystone Equipment Finance Corp.?
Consumers in 13 states and territories have filed complaints about Keystone Equipment Finance Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.