CFPB Consumer Complaint Profile
Massachusetts Educational Financing Authority
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 185
- Total complaints
- Mid-range
- 13
- Last 12 months
- 97.8%
- Timely response
- Below median
- 30
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Massachusetts Educational Financing Authority sits at #982. On response speed it sits at the 46th percentile among companies with 100+ complaints.
- Student loan
- most-complained product
- MA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Massachusetts Educational Financing Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 6 |
| 2014 | 16 |
| 2015 | 13 |
| 2016 | 9 |
| 2017 | 16 |
| 2018 | 25 |
| 2019 | 15 |
| 2020 | 20 |
| 2021 | 20 |
| 2022 | 4 |
| 2023 | 5 |
| 2024 | 20 |
| 2025 | 12 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Massachusetts Educational Financing Authority
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Massachusetts Educational Financing Authority, with consumers across the country filing against it. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Massachusetts Educational Financing Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.4% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Massachusetts Educational Financing Authority have?
Massachusetts Educational Financing Authority has 185 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Massachusetts Educational Financing Authority respond to complaints on time?
CFPB complaints against Massachusetts Educational Financing Authority draw a 97.8% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Massachusetts Educational Financing Authority?
Among all products tied to Massachusetts Educational Financing Authority, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Massachusetts Educational Financing Authority?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Massachusetts Educational Financing Authority; the full issue list with counts is above.
How do I file a complaint against Massachusetts Educational Financing Authority?
You can file a complaint against Massachusetts Educational Financing Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Massachusetts Educational Financing Authority?
Consumers in 30 states and territories have filed complaints about Massachusetts Educational Financing Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.