CFPB Consumer Complaint Profile
Mb Financial, Inc.
Behind the 173 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 173
- Total complaints
- Mid-range
- 0
- Last 12 months
- 79.2%
- Timely response
- Bottom decile
- 24
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Mb Financial, Inc. has accumulated 173 complaints, placing it #1021 by volume. Its on-time response rate is 79.2%, the 9th percentile among companies with 100+ complaints.
- #1021
- of 3,843 companies by volume
- 79.2%
- on time (9th pctile)
- Mortgage
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mb Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
79.2% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 55 in 2018 to 17 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 52 |
| 2017 | 48 |
| 2018 | 55 |
| 2019 | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mb Financial, Inc.
Mb Financial, Inc. carries 173 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Mb Financial, Inc. draw a 79.2% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 14.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 24.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mb Financial, Inc. have?
Mb Financial, Inc. has 173 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Mb Financial, Inc. respond to complaints on time?
CFPB complaints against Mb Financial, Inc. draw a 79.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Mb Financial, Inc.?
The most complained-about product for Mb Financial, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Mb Financial, Inc.?
The most common issue reported by consumers about Mb Financial, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Mb Financial, Inc.?
You can file a complaint against Mb Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mb Financial, Inc.?
Mb Financial, Inc. has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mb Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mb Financial, Inc. have?
Mb Financial, Inc. has 173 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Mb Financial, Inc. respond to complaints on time?
CFPB complaints against Mb Financial, Inc. draw a 79.2% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Mb Financial, Inc.?
The most complained-about product for Mb Financial, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Mb Financial, Inc.?
The most common issue reported by consumers about Mb Financial, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Mb Financial, Inc.?
You can file a complaint against Mb Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mb Financial, Inc.?
Mb Financial, Inc. has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.