CFPB Consumer Complaint Profile
Member First Mortgage, LLC
What 36 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 8
- Last 12 months
- 91.7%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
36 CFPB complaints put Member First Mortgage, LLC at #2143 out of 3,843 financial companies ranked by complaint volume. It posts a 91.7% on-time response rate, the 21st percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 91.7%
- on time (21st pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Member First Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.7% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 3 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 6 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Member First Mortgage, LLC
Member First Mortgage, LLC carries 36 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Member First Mortgage, LLC draw a 91.7% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response at a 33.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 25% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Member First Mortgage, LLC have?
The CFPB has logged 36 complaints against Member First Mortgage, LLC to date, of which 8 came in over the last 12 months.
Does Member First Mortgage, LLC respond to complaints on time?
Member First Mortgage, LLC has a 91.7% timely response rate to CFPB complaints.
What product generates the most complaints for Member First Mortgage, LLC?
The most complained-about product for Member First Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Member First Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Member First Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Member First Mortgage, LLC?
You can file a complaint against Member First Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Member First Mortgage, LLC?
Consumers in 9 states and territories have filed complaints about Member First Mortgage, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Member First Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Member First Mortgage, LLC have?
The CFPB has logged 36 complaints against Member First Mortgage, LLC to date, of which 8 came in over the last 12 months.
Does Member First Mortgage, LLC respond to complaints on time?
Member First Mortgage, LLC has a 91.7% timely response rate to CFPB complaints.
What product generates the most complaints for Member First Mortgage, LLC?
The most complained-about product for Member First Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Member First Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Member First Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Member First Mortgage, LLC?
You can file a complaint against Member First Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Member First Mortgage, LLC?
Consumers in 9 states and territories have filed complaints about Member First Mortgage, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.