CFPB Consumer Complaint Profile
Mission Financial Services Corporation
76 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 76
- Total complaints
- 18
- Last 12 months
- 76.3%
- Timely response
- 23
- States affected
The verdict
Mission Financial Services Corporation ranks #1500 of 3,848 financial companies by CFPB complaint volume, with 76 complaints on record. Its on-time response rate is 76.3%, trailing the 93% median among companies with 100+ complaints.
- #1500
- of 3,848 companies by volume
- 76.3%
- answered on time
- Credit reporting or …
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 5 |
| 2018 | 4 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 3 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 24 |
| 2026 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mission Financial Services Corporation
Mission Financial Services Corporation carries 76 complaints in the CFPB's database, 18 of them filed within the past 12 months. Consumers spanning 23 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
76.3% of CFPB-forwarded complaints against Mission Financial Services Corporation get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 22.2% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 5.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mission Financial Services Corporation have?
76 complaints have been filed against Mission Financial Services Corporation with the CFPB overall - 18 of them in the past year.
Does Mission Financial Services Corporation respond to complaints on time?
76.3% of the CFPB complaints against Mission Financial Services Corporation get a response within the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Mission Financial Services Corporation?
The most complained-about product for Mission Financial Services Corporation is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Mission Financial Services Corporation?
The most common issue reported by consumers about Mission Financial Services Corporation is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against Mission Financial Services Corporation?
You can file a complaint against Mission Financial Services Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mission Financial Services Corporation?
The CFPB has recorded complaints against Mission Financial Services Corporation from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~76)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.