CFPB Consumer Complaint Profile
Mortgage Research Center, LLC
Behind the 593 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 593
- Total complaints
- Above average
- 106
- Last 12 months
- 100%
- Timely response
- Top decile
- 50
- States affected
The verdict
Mortgage Research Center, LLC ranks #459 of 3,843 financial companies by CFPB complaint volume, with 593 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #459
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 50
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mortgage Research Center, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 57 in 2024 to 94 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2014 | 7 |
| 2015 | 10 |
| 2016 | 12 |
| 2017 | 23 |
| 2018 | 21 |
| 2019 | 29 |
| 2020 | 52 |
| 2021 | 73 |
| 2022 | 97 |
| 2023 | 84 |
| 2024 | 57 |
| 2025 | 94 |
| 2026year in progress | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mortgage Research Center, LLC
The CFPB Consumer Complaint Database has logged 593 complaints against Mortgage Research Center, LLC overall, with 106 of those filed in the trailing 12 months. Reports have come from consumers in 50 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Mortgage Research Center, LLC posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 19.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mortgage Research Center, LLC have?
593 complaints have been filed against Mortgage Research Center, LLC with the CFPB overall - 106 of them in the past year.
Does Mortgage Research Center, LLC respond to complaints on time?
CFPB complaints against Mortgage Research Center, LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Mortgage Research Center, LLC?
Among all products tied to Mortgage Research Center, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mortgage Research Center, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Mortgage Research Center, LLC - see all issues and counts above.
How do I file a complaint against Mortgage Research Center, LLC?
You can file a complaint against Mortgage Research Center, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Research Center, LLC?
The CFPB has recorded complaints against Mortgage Research Center, LLC from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mortgage Research Center, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mortgage Research Center, LLC have?
593 complaints have been filed against Mortgage Research Center, LLC with the CFPB overall - 106 of them in the past year.
Does Mortgage Research Center, LLC respond to complaints on time?
CFPB complaints against Mortgage Research Center, LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Mortgage Research Center, LLC?
Among all products tied to Mortgage Research Center, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mortgage Research Center, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Mortgage Research Center, LLC - see all issues and counts above.
How do I file a complaint against Mortgage Research Center, LLC?
You can file a complaint against Mortgage Research Center, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Research Center, LLC?
The CFPB has recorded complaints against Mortgage Research Center, LLC from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.