CFPB Consumer Complaint Profile
Mortgage Solutions of Colorado
What 197 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 197
- Total complaints
- Above average
- 65
- Last 12 months
- 95.9%
- Timely response
- Below median
- 30
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Mortgage Solutions of Colorado sits at #948, with 197 complaints logged. It posts a 95.9% on-time response rate, the 33rd percentile among companies with 100+ complaints.
- #948
- of 3,843 companies by volume
- 95.9%
- on time (33rd pctile)
- Mortgage
- most-complained product
- 30
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mortgage Solutions of Colorado vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.9% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 31 in 2024 to 69 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 4 |
| 2015 | 5 |
| 2016 | 5 |
| 2017 | 10 |
| 2018 | 6 |
| 2019 | 2 |
| 2020 | 10 |
| 2021 | 8 |
| 2022 | 13 |
| 2023 | 22 |
| 2024 | 31 |
| 2025 | 69 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mortgage Solutions of Colorado
197 complaints against Mortgage Solutions of Colorado appear in the CFPB record, including 65 from the trailing year. The 30 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Mortgage Solutions of Colorado posts a 95.9% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 33.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mortgage Solutions of Colorado have?
197 complaints have been filed against Mortgage Solutions of Colorado with the CFPB overall - 65 of them in the past year.
Does Mortgage Solutions of Colorado respond to complaints on time?
Mortgage Solutions of Colorado has a 95.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Mortgage Solutions of Colorado?
"Mortgage" draws more CFPB complaints against Mortgage Solutions of Colorado than any other product - see the full breakdown above.
What is the most common complaint issue with Mortgage Solutions of Colorado?
Consumers most often cite "Trouble during payment process" when complaining about Mortgage Solutions of Colorado; the full issue list with counts is above.
How do I file a complaint against Mortgage Solutions of Colorado?
You can file a complaint against Mortgage Solutions of Colorado directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Solutions of Colorado?
Mortgage Solutions of Colorado has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mortgage Solutions of Colorado: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mortgage Solutions of Colorado have?
197 complaints have been filed against Mortgage Solutions of Colorado with the CFPB overall - 65 of them in the past year.
Does Mortgage Solutions of Colorado respond to complaints on time?
Mortgage Solutions of Colorado has a 95.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Mortgage Solutions of Colorado?
"Mortgage" draws more CFPB complaints against Mortgage Solutions of Colorado than any other product - see the full breakdown above.
What is the most common complaint issue with Mortgage Solutions of Colorado?
Consumers most often cite "Trouble during payment process" when complaining about Mortgage Solutions of Colorado; the full issue list with counts is above.
How do I file a complaint against Mortgage Solutions of Colorado?
You can file a complaint against Mortgage Solutions of Colorado directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Solutions of Colorado?
Mortgage Solutions of Colorado has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.