CFPB Consumer Complaint Profile
Muskegon Car Credit, Inc.
45 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 45
- Total complaints
- Mid-range
- 16
- Last 12 months
- 91.1%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Muskegon Car Credit, Inc. ranks #1934 of 3,843 financial companies by CFPB complaint volume, with 45 complaints on record. On-time replies land at 91.1%, the 19th percentile for the 100+ complaint peer group.
- #1934
- of 3,843 companies by volume
- 91.1%
- on time (19th pctile)
- Credit reporting or …
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Muskegon Car Credit, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.1% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 7 in 2024 to 17 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 2 |
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 8 |
| 2024 | 7 |
| 2025 | 17 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Muskegon Car Credit, Inc.
Muskegon Car Credit, Inc. carries 45 complaints in the CFPB's database, 16 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Muskegon Car Credit, Inc. draw a 91.1% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Muskegon Car Credit, Inc. have?
45 complaints have been filed against Muskegon Car Credit, Inc. with the CFPB overall - 16 of them in the past year.
Does Muskegon Car Credit, Inc. respond to complaints on time?
Muskegon Car Credit, Inc. has a 91.1% timely response rate to CFPB complaints.
What product generates the most complaints for Muskegon Car Credit, Inc.?
The most complained-about product for Muskegon Car Credit, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Muskegon Car Credit, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Muskegon Car Credit, Inc. - see all issues and counts above.
How do I file a complaint against Muskegon Car Credit, Inc.?
You can file a complaint against Muskegon Car Credit, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Muskegon Car Credit, Inc.?
Consumers in 7 states and territories have filed complaints about Muskegon Car Credit, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Muskegon Car Credit, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Muskegon Car Credit, Inc. have?
45 complaints have been filed against Muskegon Car Credit, Inc. with the CFPB overall - 16 of them in the past year.
Does Muskegon Car Credit, Inc. respond to complaints on time?
Muskegon Car Credit, Inc. has a 91.1% timely response rate to CFPB complaints.
What product generates the most complaints for Muskegon Car Credit, Inc.?
The most complained-about product for Muskegon Car Credit, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Muskegon Car Credit, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Muskegon Car Credit, Inc. - see all issues and counts above.
How do I file a complaint against Muskegon Car Credit, Inc.?
You can file a complaint against Muskegon Car Credit, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Muskegon Car Credit, Inc.?
Consumers in 7 states and territories have filed complaints about Muskegon Car Credit, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.