CFPB Consumer Complaint Profile
National Education Servicing, LLC
What 15 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 8
- States affected
The verdict
National Education Servicing, LLC ranks #3232 of 3,843 financial companies by CFPB complaint volume, with 15 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #3232
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Education Servicing, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Education Servicing, LLC
15 complaints against National Education Servicing, LLC appear in the CFPB record, including 0 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Dealing with my lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against National Education Servicing, LLC draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 42.9% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Education Servicing, LLC have?
15 complaints have been filed against National Education Servicing, LLC with the CFPB overall - 0 of them in the past year.
Does National Education Servicing, LLC respond to complaints on time?
National Education Servicing, LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for National Education Servicing, LLC?
The most complained-about product for National Education Servicing, LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with National Education Servicing, LLC?
"Dealing with my lender or servicer" is the single most frequently cited issue in complaints against National Education Servicing, LLC - see all issues and counts above.
How do I file a complaint against National Education Servicing, LLC?
You can file a complaint against National Education Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Education Servicing, LLC?
The CFPB has recorded complaints against National Education Servicing, LLC from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for National Education Servicing, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (42.9% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does National Education Servicing, LLC have?
15 complaints have been filed against National Education Servicing, LLC with the CFPB overall - 0 of them in the past year.
Does National Education Servicing, LLC respond to complaints on time?
National Education Servicing, LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for National Education Servicing, LLC?
The most complained-about product for National Education Servicing, LLC is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with National Education Servicing, LLC?
"Dealing with my lender or servicer" is the single most frequently cited issue in complaints against National Education Servicing, LLC - see all issues and counts above.
How do I file a complaint against National Education Servicing, LLC?
You can file a complaint against National Education Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Education Servicing, LLC?
The CFPB has recorded complaints against National Education Servicing, LLC from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.