CFPB Consumer Complaint Profile
Nations Direct Mortgage, LLC
Consumers have filed 174 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 174
- Total complaints
- Mid-range
- 9
- Last 12 months
- 93.7%
- Timely response
- Below median
- 24
- States affected
The verdict
174 CFPB complaints put Nations Direct Mortgage, LLC at #1018 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 93.7%, the 25th percentile among companies with 100+ complaints.
- #1018
- of 3,843 companies by volume
- 93.7%
- on time (25th pctile)
- Mortgage
- most-complained product
- 24
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nations Direct Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.7% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 22 in 2024 to 6 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 11 |
| 2017 | 14 |
| 2018 | 14 |
| 2019 | 12 |
| 2020 | 12 |
| 2021 | 26 |
| 2022 | 23 |
| 2023 | 26 |
| 2024 | 22 |
| 2025 | 6 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nations Direct Mortgage, LLC
Nations Direct Mortgage, LLC carries 174 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Nations Direct Mortgage, LLC's timely response rate stands at 93.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 17.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 1.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nations Direct Mortgage, LLC have?
The CFPB has logged 174 complaints against Nations Direct Mortgage, LLC to date, of which 9 came in over the last 12 months.
Does Nations Direct Mortgage, LLC respond to complaints on time?
Nations Direct Mortgage, LLC's CFPB timely-response rate is 93.7%.
What product generates the most complaints for Nations Direct Mortgage, LLC?
The most complained-about product for Nations Direct Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Nations Direct Mortgage, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Nations Direct Mortgage, LLC - see all issues and counts above.
How do I file a complaint against Nations Direct Mortgage, LLC?
You can file a complaint against Nations Direct Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nations Direct Mortgage, LLC?
Nations Direct Mortgage, LLC has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nations Direct Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.6% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nations Direct Mortgage, LLC have?
The CFPB has logged 174 complaints against Nations Direct Mortgage, LLC to date, of which 9 came in over the last 12 months.
Does Nations Direct Mortgage, LLC respond to complaints on time?
Nations Direct Mortgage, LLC's CFPB timely-response rate is 93.7%.
What product generates the most complaints for Nations Direct Mortgage, LLC?
The most complained-about product for Nations Direct Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Nations Direct Mortgage, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Nations Direct Mortgage, LLC - see all issues and counts above.
How do I file a complaint against Nations Direct Mortgage, LLC?
You can file a complaint against Nations Direct Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nations Direct Mortgage, LLC?
Nations Direct Mortgage, LLC has drawn CFPB complaints from 24 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.