CFPB Consumer Complaint Profile
New Century Auto Sales, Inc.
Behind the 55 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 55
- Total complaints
- Mid-range
- 14
- Last 12 months
- 100%
- Timely response
- Top decile
- 12
- States affected
The verdict
New Century Auto Sales, Inc. ranks #1743 of 3,843 financial companies by CFPB complaint volume, with 55 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1743
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New Century Auto Sales, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 4 |
| 2022 | 5 |
| 2023 | 10 |
| 2024 | 9 |
| 2025 | 13 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New Century Auto Sales, Inc.
The CFPB Consumer Complaint Database has logged 55 complaints against New Century Auto Sales, Inc. overall, with 14 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
New Century Auto Sales, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New Century Auto Sales, Inc. have?
55 complaints have been filed against New Century Auto Sales, Inc. with the CFPB overall - 14 of them in the past year.
Does New Century Auto Sales, Inc. respond to complaints on time?
New Century Auto Sales, Inc.'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for New Century Auto Sales, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against New Century Auto Sales, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with New Century Auto Sales, Inc.?
The most common issue reported by consumers about New Century Auto Sales, Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against New Century Auto Sales, Inc.?
You can file a complaint against New Century Auto Sales, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Century Auto Sales, Inc.?
Consumers in 12 states and territories have filed complaints about New Century Auto Sales, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for New Century Auto Sales, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New Century Auto Sales, Inc. have?
55 complaints have been filed against New Century Auto Sales, Inc. with the CFPB overall - 14 of them in the past year.
Does New Century Auto Sales, Inc. respond to complaints on time?
New Century Auto Sales, Inc.'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for New Century Auto Sales, Inc.?
"Vehicle loan or lease" draws more CFPB complaints against New Century Auto Sales, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with New Century Auto Sales, Inc.?
The most common issue reported by consumers about New Century Auto Sales, Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against New Century Auto Sales, Inc.?
You can file a complaint against New Century Auto Sales, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Century Auto Sales, Inc.?
Consumers in 12 states and territories have filed complaints about New Century Auto Sales, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.