CFPB Consumer Complaint Profile
Open Dealer Exchange, LLC
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,411
- Total complaints
- Among the highest
- 405
- Last 12 months
- 98.2%
- Timely response
- Above median
- 44
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Open Dealer Exchange, LLC places #268 by volume. On response speed it sits at the 50th percentile among companies with 100+ complaints.
- Credit reporting or …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Open Dealer Exchange, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.2% Higher than most higher than 50% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 329 in 2024 to 389 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 15 |
| 2020 | 27 |
| 2021 | 83 |
| 2022 | 162 |
| 2023 | 298 |
| 2024 | 329 |
| 2025 | 389 |
| 2026year in progress | 105 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Open Dealer Exchange, LLC
Open Dealer Exchange, LLC draws a nationwide spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Open Dealer Exchange, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Open Dealer Exchange, LLC have?
The CFPB has logged 1,411 complaints against Open Dealer Exchange, LLC to date, of which 405 came in over the last 12 months.
Does Open Dealer Exchange, LLC respond to complaints on time?
Open Dealer Exchange, LLC has a 98.2% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Open Dealer Exchange, LLC?
The most complained-about product for Open Dealer Exchange, LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Open Dealer Exchange, LLC?
"Improper use of your report" is the single most frequently cited issue in complaints against Open Dealer Exchange, LLC - see all issues and counts above.
How do I file a complaint against Open Dealer Exchange, LLC?
You can file a complaint against Open Dealer Exchange, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Open Dealer Exchange, LLC?
Consumers in 44 states and territories have filed complaints about Open Dealer Exchange, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.