CFPB Consumer Complaint Profile
Pacific Union Financial, LLC
Behind the 367 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 367
- Total complaints
- Above average
- 0
- Last 12 months
- 96.2%
- Timely response
- Below median
- 41
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Pacific Union Financial, LLC sits at #606, with 367 complaints logged. It posts a 96.2% on-time response rate, the 35th percentile among companies with 100+ complaints.
- #606
- of 3,843 companies by volume
- 96.2%
- on time (35th pctile)
- Mortgage
- most-complained product
- 41
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pacific Union Financial, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.2% Around the middle higher than 35% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 84 in 2018 to 12 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 16 |
| 2014 | 20 |
| 2015 | 50 |
| 2016 | 78 |
| 2017 | 105 |
| 2018 | 84 |
| 2019 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pacific Union Financial, LLC
367 complaints against Pacific Union Financial, LLC appear in the CFPB record, including 0 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Pacific Union Financial, LLC posts a 96.2% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 12.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pacific Union Financial, LLC have?
Pacific Union Financial, LLC has 367 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Pacific Union Financial, LLC respond to complaints on time?
CFPB complaints against Pacific Union Financial, LLC draw a 96.2% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Pacific Union Financial, LLC?
"Mortgage" draws more CFPB complaints against Pacific Union Financial, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pacific Union Financial, LLC?
The most common issue reported by consumers about Pacific Union Financial, LLC is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Pacific Union Financial, LLC?
You can file a complaint against Pacific Union Financial, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Union Financial, LLC?
Consumers in 41 states and territories have filed complaints about Pacific Union Financial, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pacific Union Financial, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.9% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pacific Union Financial, LLC have?
Pacific Union Financial, LLC has 367 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Pacific Union Financial, LLC respond to complaints on time?
CFPB complaints against Pacific Union Financial, LLC draw a 96.2% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Pacific Union Financial, LLC?
"Mortgage" draws more CFPB complaints against Pacific Union Financial, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pacific Union Financial, LLC?
The most common issue reported by consumers about Pacific Union Financial, LLC is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Pacific Union Financial, LLC?
You can file a complaint against Pacific Union Financial, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Union Financial, LLC?
Consumers in 41 states and territories have filed complaints about Pacific Union Financial, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.