CFPB Consumer Complaint Profile
Partners for Payment Relief
What 32 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 32
- Total complaints
- Mid-range
- 0
- Last 12 months
- 90.6%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Partners for Payment Relief has accumulated 32 complaints, placing it #2270 by volume. It posts a 90.6% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #2270
- of 3,843 companies by volume
- 90.6%
- on time (19th pctile)
- Mortgage
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Partners for Payment Relief vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.6% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 6 |
| 2014 | 4 |
| 2015 | 6 |
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 2 |
| 2019 | 2 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Partners for Payment Relief
32 complaints against Partners for Payment Relief appear in the CFPB record, including 0 from the trailing year. The 17 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Partners for Payment Relief posts a 90.6% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 33.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Partners for Payment Relief have?
32 complaints have been filed against Partners for Payment Relief with the CFPB overall - 0 of them in the past year.
Does Partners for Payment Relief respond to complaints on time?
Partners for Payment Relief has a 90.6% timely response rate to CFPB complaints.
What product generates the most complaints for Partners for Payment Relief?
Among all products tied to Partners for Payment Relief, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Partners for Payment Relief?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about Partners for Payment Relief; the full issue list with counts is above.
How do I file a complaint against Partners for Payment Relief?
You can file a complaint against Partners for Payment Relief directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Partners for Payment Relief?
Consumers in 17 states and territories have filed complaints about Partners for Payment Relief with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Partners for Payment Relief: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Partners for Payment Relief have?
32 complaints have been filed against Partners for Payment Relief with the CFPB overall - 0 of them in the past year.
Does Partners for Payment Relief respond to complaints on time?
Partners for Payment Relief has a 90.6% timely response rate to CFPB complaints.
What product generates the most complaints for Partners for Payment Relief?
Among all products tied to Partners for Payment Relief, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Partners for Payment Relief?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about Partners for Payment Relief; the full issue list with counts is above.
How do I file a complaint against Partners for Payment Relief?
You can file a complaint against Partners for Payment Relief directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Partners for Payment Relief?
Consumers in 17 states and territories have filed complaints about Partners for Payment Relief with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.