CFPB Consumer Complaint Profile
The Bureaus, Inc.
What 1,977 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,977
- Total complaints
- 544
- Last 12 months
- 99.5%
- Timely response
- 48
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, The Bureaus, Inc. has accumulated 1,977 complaints, placing it #208 by volume. It answers 99.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #208
- of 3,848 companies by volume
- 99.5%
- answered on time
- Debt collection
- most-complained product
- 48
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 13 |
| 2014 | 22 |
| 2015 | 24 |
| 2016 | 25 |
| 2017 | 40 |
| 2018 | 58 |
| 2019 | 60 |
| 2020 | 199 |
| 2021 | 356 |
| 2022 | 168 |
| 2023 | 116 |
| 2024 | 239 |
| 2025 | 508 |
| 2026 | 149 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Bureaus, Inc.
The CFPB Consumer Complaint Database has logged 1,977 complaints against The Bureaus, Inc. overall, with 544 of those filed in the trailing 12 months. Reports have come from consumers in 48 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.5% of CFPB-forwarded complaints against The Bureaus, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 23.2% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Bureaus, Inc. have?
The Bureaus, Inc. has 1,977 total consumer complaints filed with the CFPB, with 544 filed in the last 12 months.
Does The Bureaus, Inc. respond to complaints on time?
The Bureaus, Inc.'s CFPB timely-response rate is 99.5%. That is a strong response record by CFPB standards.
What product generates the most complaints for The Bureaus, Inc.?
Among all products tied to The Bureaus, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Bureaus, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against The Bureaus, Inc. - see all issues and counts above.
How do I file a complaint against The Bureaus, Inc.?
You can file a complaint against The Bureaus, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Bureaus, Inc.?
Consumers in 48 states and territories have filed complaints about The Bureaus, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,977)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.