CFPB Consumer Complaint Profile
Prosperity Bancshares, Inc.
278 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 278
- Total complaints
- Above average
- 42
- Last 12 months
- 96.4%
- Timely response
- Below median
- 15
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Prosperity Bancshares, Inc. has accumulated 278 complaints, placing it #738 by volume. Its on-time response rate is 96.4%, the 36th percentile among companies with 100+ complaints.
- #738
- of 3,843 companies by volume
- 96.4%
- on time (36th pctile)
- Checking or savings …
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prosperity Bancshares, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.4% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 23 in 2024 to 41 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 11 |
| 2015 | 13 |
| 2016 | 16 |
| 2017 | 12 |
| 2018 | 16 |
| 2019 | 22 |
| 2020 | 42 |
| 2021 | 24 |
| 2022 | 22 |
| 2023 | 28 |
| 2024 | 23 |
| 2025 | 41 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prosperity Bancshares, Inc.
278 complaints against Prosperity Bancshares, Inc. appear in the CFPB record, including 42 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Prosperity Bancshares, Inc. posts a 96.4% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 23.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 14.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Prosperity Bancshares, Inc. have?
278 complaints have been filed against Prosperity Bancshares, Inc. with the CFPB overall - 42 of them in the past year.
Does Prosperity Bancshares, Inc. respond to complaints on time?
Prosperity Bancshares, Inc. has a 96.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Prosperity Bancshares, Inc.?
The most complained-about product for Prosperity Bancshares, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Prosperity Bancshares, Inc.?
Consumers most often cite "Managing an account" when complaining about Prosperity Bancshares, Inc.; the full issue list with counts is above.
How do I file a complaint against Prosperity Bancshares, Inc.?
You can file a complaint against Prosperity Bancshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prosperity Bancshares, Inc.?
The CFPB has recorded complaints against Prosperity Bancshares, Inc. from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Prosperity Bancshares, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prosperity Bancshares, Inc. have?
278 complaints have been filed against Prosperity Bancshares, Inc. with the CFPB overall - 42 of them in the past year.
Does Prosperity Bancshares, Inc. respond to complaints on time?
Prosperity Bancshares, Inc. has a 96.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Prosperity Bancshares, Inc.?
The most complained-about product for Prosperity Bancshares, Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Prosperity Bancshares, Inc.?
Consumers most often cite "Managing an account" when complaining about Prosperity Bancshares, Inc.; the full issue list with counts is above.
How do I file a complaint against Prosperity Bancshares, Inc.?
You can file a complaint against Prosperity Bancshares, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prosperity Bancshares, Inc.?
The CFPB has recorded complaints against Prosperity Bancshares, Inc. from 15 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.