CFPB Consumer Complaint Profile
Provident Funding Associates
Consumers have filed 496 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 496
- Total complaints
- Above average
- 27
- Last 12 months
- 100%
- Timely response
- Top decile
- 41
- States affected
The verdict
496 CFPB complaints put Provident Funding Associates at #514 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #514
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 41
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Provident Funding Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 9 in 2024 to 23 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 90 |
| 2013 | 89 |
| 2014 | 47 |
| 2015 | 37 |
| 2016 | 37 |
| 2017 | 34 |
| 2018 | 28 |
| 2019 | 31 |
| 2020 | 31 |
| 2021 | 16 |
| 2022 | 7 |
| 2023 | 6 |
| 2024 | 9 |
| 2025 | 23 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Provident Funding Associates
The CFPB Consumer Complaint Database has logged 496 complaints against Provident Funding Associates overall, with 27 of those filed in the trailing 12 months. Reports have come from consumers in 41 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Provident Funding Associates's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 19.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 16.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Provident Funding Associates have?
496 complaints have been filed against Provident Funding Associates with the CFPB overall - 27 of them in the past year.
Does Provident Funding Associates respond to complaints on time?
Provident Funding Associates has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Provident Funding Associates?
"Mortgage" draws more CFPB complaints against Provident Funding Associates than any other product - see the full breakdown above.
What is the most common complaint issue with Provident Funding Associates?
The most common issue reported by consumers about Provident Funding Associates is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Provident Funding Associates?
You can file a complaint against Provident Funding Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Provident Funding Associates?
Provident Funding Associates has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Provident Funding Associates: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.9% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Provident Funding Associates have?
496 complaints have been filed against Provident Funding Associates with the CFPB overall - 27 of them in the past year.
Does Provident Funding Associates respond to complaints on time?
Provident Funding Associates has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Provident Funding Associates?
"Mortgage" draws more CFPB complaints against Provident Funding Associates than any other product - see the full breakdown above.
What is the most common complaint issue with Provident Funding Associates?
The most common issue reported by consumers about Provident Funding Associates is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Provident Funding Associates?
You can file a complaint against Provident Funding Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Provident Funding Associates?
Provident Funding Associates has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.