CFPB Consumer Complaint Profile
Quality Acceptance LLC
What 185 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 185
- Total complaints
- Mid-range
- 35
- Last 12 months
- 95.1%
- Timely response
- Below median
- 15
- States affected
The verdict
185 CFPB complaints put Quality Acceptance LLC at #982 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 95.1%, the 30th percentile among companies with 100+ complaints.
- #982
- of 3,843 companies by volume
- 95.1%
- on time (30th pctile)
- Vehicle loan or lease
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Quality Acceptance LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.1% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 21 in 2024 to 39 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 20 |
| 2017 | 13 |
| 2018 | 11 |
| 2019 | 10 |
| 2020 | 8 |
| 2021 | 15 |
| 2022 | 8 |
| 2023 | 27 |
| 2024 | 21 |
| 2025 | 39 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Quality Acceptance LLC
Quality Acceptance LLC carries 185 complaints in the CFPB's database, 35 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Quality Acceptance LLC's timely response rate stands at 95.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 42.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 10.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Quality Acceptance LLC have?
The CFPB has logged 185 complaints against Quality Acceptance LLC to date, of which 35 came in over the last 12 months.
Does Quality Acceptance LLC respond to complaints on time?
Quality Acceptance LLC's CFPB timely-response rate is 95.1%. This is considered excellent.
What product generates the most complaints for Quality Acceptance LLC?
The most complained-about product for Quality Acceptance LLC is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Quality Acceptance LLC?
Consumers most often cite "Incorrect information on your report" when complaining about Quality Acceptance LLC; the full issue list with counts is above.
How do I file a complaint against Quality Acceptance LLC?
You can file a complaint against Quality Acceptance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quality Acceptance LLC?
Consumers in 15 states and territories have filed complaints about Quality Acceptance LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Quality Acceptance LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (42.4% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Quality Acceptance LLC have?
The CFPB has logged 185 complaints against Quality Acceptance LLC to date, of which 35 came in over the last 12 months.
Does Quality Acceptance LLC respond to complaints on time?
Quality Acceptance LLC's CFPB timely-response rate is 95.1%. This is considered excellent.
What product generates the most complaints for Quality Acceptance LLC?
The most complained-about product for Quality Acceptance LLC is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Quality Acceptance LLC?
Consumers most often cite "Incorrect information on your report" when complaining about Quality Acceptance LLC; the full issue list with counts is above.
How do I file a complaint against Quality Acceptance LLC?
You can file a complaint against Quality Acceptance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quality Acceptance LLC?
Consumers in 15 states and territories have filed complaints about Quality Acceptance LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.