CFPB Consumer Complaint Profile
Residential Mortgage Services Holdings, Inc.
What 17 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 0
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Residential Mortgage Services Holdings, Inc. ranks #3073 of 3,843 financial companies by CFPB complaint volume, with 17 complaints on record. On-time replies land at 88.2%, the 15th percentile for the 100+ complaint peer group.
- #3073
- of 3,843 companies by volume
- 88.2%
- on time (15th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Residential Mortgage Services Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2015 | 6 |
| 2017 | 2 |
| 2018 | 3 |
| 2020 | 4 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Residential Mortgage Services Holdings, Inc.
The CFPB Consumer Complaint Database has logged 17 complaints against Residential Mortgage Services Holdings, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Residential Mortgage Services Holdings, Inc.'s timely response rate stands at 88.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 12.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 35.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Residential Mortgage Services Holdings, Inc. have?
17 complaints have been filed against Residential Mortgage Services Holdings, Inc. with the CFPB overall - 0 of them in the past year.
Does Residential Mortgage Services Holdings, Inc. respond to complaints on time?
Residential Mortgage Services Holdings, Inc.'s CFPB timely-response rate is 88.2%.
What product generates the most complaints for Residential Mortgage Services Holdings, Inc.?
"Mortgage" draws more CFPB complaints against Residential Mortgage Services Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Residential Mortgage Services Holdings, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Residential Mortgage Services Holdings, Inc. - see all issues and counts above.
How do I file a complaint against Residential Mortgage Services Holdings, Inc.?
You can file a complaint against Residential Mortgage Services Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Residential Mortgage Services Holdings, Inc.?
Consumers in 9 states and territories have filed complaints about Residential Mortgage Services Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Residential Mortgage Services Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Residential Mortgage Services Holdings, Inc. have?
17 complaints have been filed against Residential Mortgage Services Holdings, Inc. with the CFPB overall - 0 of them in the past year.
Does Residential Mortgage Services Holdings, Inc. respond to complaints on time?
Residential Mortgage Services Holdings, Inc.'s CFPB timely-response rate is 88.2%.
What product generates the most complaints for Residential Mortgage Services Holdings, Inc.?
"Mortgage" draws more CFPB complaints against Residential Mortgage Services Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Residential Mortgage Services Holdings, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Residential Mortgage Services Holdings, Inc. - see all issues and counts above.
How do I file a complaint against Residential Mortgage Services Holdings, Inc.?
You can file a complaint against Residential Mortgage Services Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Residential Mortgage Services Holdings, Inc.?
Consumers in 9 states and territories have filed complaints about Residential Mortgage Services Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.