CFPB Consumer Complaint Profile
Scottrade Bank
195 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 195
- Total complaints
- 0
- Last 12 months
- 99%
- Timely response
- 14
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Scottrade Bank sits at #958, with 195 complaints logged. Its on-time response rate is 99%, ahead of the 93% median among companies with 100+ complaints.
- #958
- of 3,848 companies by volume
- 99%
- answered on time
- Bank account or serv…
- most-complained product
- 14
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 166 |
| 2016 | 24 |
| 2017 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Scottrade Bank
The CFPB Consumer Complaint Database has logged 195 complaints against Scottrade Bank overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Bank account or service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Account opening, closing, or management" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Scottrade Bank's timely response rate stands at 99%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 74.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Scottrade Bank have?
The CFPB has logged 195 complaints against Scottrade Bank to date, of which 0 came in over the last 12 months.
Does Scottrade Bank respond to complaints on time?
99% of the CFPB complaints against Scottrade Bank get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Scottrade Bank?
"Bank account or service" draws more CFPB complaints against Scottrade Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Scottrade Bank?
"Account opening, closing, or management" is the single most frequently cited issue in complaints against Scottrade Bank - see all issues and counts above.
How do I file a complaint against Scottrade Bank?
You can file a complaint against Scottrade Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Scottrade Bank?
Consumers in 14 states and territories have filed complaints about Scottrade Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~195)
Also handles Bank account or service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.