CFPB Consumer Complaint Profile
Scottrade Bank
195 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 195
- Total complaints
- Above average
- 0
- Last 12 months
- 99%
- Timely response
- Above median
- 14
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Scottrade Bank sits at #956, with 195 complaints logged. Its on-time response rate is 99%, the 60th percentile among companies with 100+ complaints.
- #956
- of 3,843 companies by volume
- 99%
- on time (60th pctile)
- Bank account or serv…
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Scottrade Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2016 to 2017 complete years
- Annual CFPB complaint volume moved from 24 in 2016 to 5 in 2017 (2016 → 2017).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 166 |
| 2016 | 24 |
| 2017 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Scottrade Bank
The CFPB Consumer Complaint Database has logged 195 complaints against Scottrade Bank overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Bank account or service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Account opening, closing, or management" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Scottrade Bank's timely response rate stands at 99%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 74.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Scottrade Bank have?
The CFPB has logged 195 complaints against Scottrade Bank to date, of which 0 came in over the last 12 months.
Does Scottrade Bank respond to complaints on time?
CFPB complaints against Scottrade Bank draw a 99% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Scottrade Bank?
"Bank account or service" draws more CFPB complaints against Scottrade Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Scottrade Bank?
"Account opening, closing, or management" is the single most frequently cited issue in complaints against Scottrade Bank - see all issues and counts above.
How do I file a complaint against Scottrade Bank?
You can file a complaint against Scottrade Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Scottrade Bank?
Consumers in 14 states and territories have filed complaints about Scottrade Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Scottrade Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (74.2% here).
Also handles Bank account or service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.