CFPB Consumer Complaint Profile
SecurityNational Mortgage Company
What 54 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 54
- Total complaints
- Mid-range
- 0
- Last 12 months
- 94.4%
- Timely response
- Below median
- 13
- States affected
The verdict
SecurityNational Mortgage Company ranks #1757 of 3,843 financial companies by CFPB complaint volume, with 54 complaints on record. On-time replies land at 94.4%, the 27th percentile for the 100+ complaint peer group.
- #1757
- of 3,843 companies by volume
- 94.4%
- on time (27th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
SecurityNational Mortgage Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.4% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 2 |
| 2014 | 7 |
| 2015 | 7 |
| 2016 | 13 |
| 2017 | 14 |
| 2018 | 1 |
| 2019 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for SecurityNational Mortgage Company
54 complaints against SecurityNational Mortgage Company appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Application, originator, mortgage broker" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
SecurityNational Mortgage Company's timely response rate stands at 94.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 33.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 7.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does SecurityNational Mortgage Company have?
The CFPB has logged 54 complaints against SecurityNational Mortgage Company to date, of which 0 came in over the last 12 months.
Does SecurityNational Mortgage Company respond to complaints on time?
CFPB complaints against SecurityNational Mortgage Company draw a 94.4% timely-response rate inside the expected window.
What product generates the most complaints for SecurityNational Mortgage Company?
"Mortgage" draws more CFPB complaints against SecurityNational Mortgage Company than any other product - see the full breakdown above.
What is the most common complaint issue with SecurityNational Mortgage Company?
The most common issue reported by consumers about SecurityNational Mortgage Company is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against SecurityNational Mortgage Company?
You can file a complaint against SecurityNational Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about SecurityNational Mortgage Company?
The CFPB has recorded complaints against SecurityNational Mortgage Company from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for SecurityNational Mortgage Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does SecurityNational Mortgage Company have?
The CFPB has logged 54 complaints against SecurityNational Mortgage Company to date, of which 0 came in over the last 12 months.
Does SecurityNational Mortgage Company respond to complaints on time?
CFPB complaints against SecurityNational Mortgage Company draw a 94.4% timely-response rate inside the expected window.
What product generates the most complaints for SecurityNational Mortgage Company?
"Mortgage" draws more CFPB complaints against SecurityNational Mortgage Company than any other product - see the full breakdown above.
What is the most common complaint issue with SecurityNational Mortgage Company?
The most common issue reported by consumers about SecurityNational Mortgage Company is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against SecurityNational Mortgage Company?
You can file a complaint against SecurityNational Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about SecurityNational Mortgage Company?
The CFPB has recorded complaints against SecurityNational Mortgage Company from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.