CFPB Consumer Complaint Profile
Sierra Pacific Mortgage
What 147 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 147
- Total complaints
- Mid-range
- 4
- Last 12 months
- 95.2%
- Timely response
- Below median
- 26
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Sierra Pacific Mortgage has accumulated 147 complaints, placing it #1104 by volume. It posts a 95.2% on-time response rate, the 30th percentile among companies with 100+ complaints.
- #1104
- of 3,843 companies by volume
- 95.2%
- on time (30th pctile)
- Mortgage
- most-complained product
- 26
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sierra Pacific Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 4 |
| 2014 | 6 |
| 2015 | 11 |
| 2016 | 14 |
| 2017 | 8 |
| 2018 | 11 |
| 2019 | 11 |
| 2020 | 31 |
| 2021 | 26 |
| 2022 | 4 |
| 2023 | 9 |
| 2024 | 3 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sierra Pacific Mortgage
The CFPB Consumer Complaint Database has logged 147 complaints against Sierra Pacific Mortgage overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 26 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Sierra Pacific Mortgage's timely response rate stands at 95.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 12.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sierra Pacific Mortgage have?
Sierra Pacific Mortgage has 147 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Sierra Pacific Mortgage respond to complaints on time?
CFPB complaints against Sierra Pacific Mortgage draw a 95.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Sierra Pacific Mortgage?
Among all products tied to Sierra Pacific Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Sierra Pacific Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against Sierra Pacific Mortgage - see all issues and counts above.
How do I file a complaint against Sierra Pacific Mortgage?
You can file a complaint against Sierra Pacific Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sierra Pacific Mortgage?
The CFPB has recorded complaints against Sierra Pacific Mortgage from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sierra Pacific Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sierra Pacific Mortgage have?
Sierra Pacific Mortgage has 147 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Sierra Pacific Mortgage respond to complaints on time?
CFPB complaints against Sierra Pacific Mortgage draw a 95.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Sierra Pacific Mortgage?
Among all products tied to Sierra Pacific Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Sierra Pacific Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against Sierra Pacific Mortgage - see all issues and counts above.
How do I file a complaint against Sierra Pacific Mortgage?
You can file a complaint against Sierra Pacific Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sierra Pacific Mortgage?
The CFPB has recorded complaints against Sierra Pacific Mortgage from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.