CFPB Consumer Complaint Profile
Skrill USA, Inc.
496 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 496
- Total complaints
- Above average
- 118
- Last 12 months
- 94.8%
- Timely response
- Below median
- 47
- States affected
The verdict
496 CFPB complaints put Skrill USA, Inc. at #514 out of 3,843 financial companies ranked by complaint volume. It posts a 94.8% on-time response rate, the 29th percentile among companies with 100+ complaints.
- #514
- of 3,843 companies by volume
- 94.8%
- on time (29th pctile)
- Money transfer, virt…
- most-complained product
- 47
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Skrill USA, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.8% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 177 in 2024 to 111 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 7 |
| 2017 | 3 |
| 2018 | 13 |
| 2019 | 13 |
| 2020 | 18 |
| 2021 | 38 |
| 2022 | 25 |
| 2023 | 38 |
| 2024 | 177 |
| 2025 | 111 |
| 2026year in progress | 51 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Skrill USA, Inc.
496 complaints against Skrill USA, Inc. appear in the CFPB record, including 118 from the trailing year. The 47 states and territories represented put this footprint in nationwide territory. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble accessing funds in your mobile or digital wallet," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Skrill USA, Inc. draw a 94.8% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Skrill USA, Inc. have?
Skrill USA, Inc. has 496 total consumer complaints filed with the CFPB, with 118 filed in the last 12 months.
Does Skrill USA, Inc. respond to complaints on time?
CFPB complaints against Skrill USA, Inc. draw a 94.8% timely-response rate inside the expected window.
What product generates the most complaints for Skrill USA, Inc.?
The most complained-about product for Skrill USA, Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Skrill USA, Inc.?
The most common issue reported by consumers about Skrill USA, Inc. is "Trouble accessing funds in your mobile or digital wallet." All complaint issues are listed above with their counts.
How do I file a complaint against Skrill USA, Inc.?
You can file a complaint against Skrill USA, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Skrill USA, Inc.?
Consumers in 47 states and territories have filed complaints about Skrill USA, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Skrill USA, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Skrill USA, Inc. have?
Skrill USA, Inc. has 496 total consumer complaints filed with the CFPB, with 118 filed in the last 12 months.
Does Skrill USA, Inc. respond to complaints on time?
CFPB complaints against Skrill USA, Inc. draw a 94.8% timely-response rate inside the expected window.
What product generates the most complaints for Skrill USA, Inc.?
The most complained-about product for Skrill USA, Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Skrill USA, Inc.?
The most common issue reported by consumers about Skrill USA, Inc. is "Trouble accessing funds in your mobile or digital wallet." All complaint issues are listed above with their counts.
How do I file a complaint against Skrill USA, Inc.?
You can file a complaint against Skrill USA, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Skrill USA, Inc.?
Consumers in 47 states and territories have filed complaints about Skrill USA, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.