CFPB Consumer Complaint Profile
Sortis Financial, Inc.
Behind the 222 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 222
- Total complaints
- Above average
- 0
- Last 12 months
- 93.2%
- Timely response
- Bottom quartile
- 39
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Sortis Financial, Inc. has accumulated 222 complaints, placing it #855 by volume. On-time replies land at 93.2%, the 24th percentile for the 100+ complaint peer group.
- #855
- of 3,843 companies by volume
- 93.2%
- on time (24th pctile)
- Mortgage
- most-complained product
- 39
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sortis Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.2% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 18 in 2018 to 5 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 12 |
| 2013 | 35 |
| 2014 | 48 |
| 2015 | 35 |
| 2016 | 34 |
| 2017 | 35 |
| 2018 | 18 |
| 2019 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sortis Financial, Inc.
Sortis Financial, Inc. carries 222 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Sortis Financial, Inc. draw a 93.2% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 19.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 7.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sortis Financial, Inc. have?
The CFPB has logged 222 complaints against Sortis Financial, Inc. to date, of which 0 came in over the last 12 months.
Does Sortis Financial, Inc. respond to complaints on time?
Sortis Financial, Inc.'s CFPB timely-response rate is 93.2%.
What product generates the most complaints for Sortis Financial, Inc.?
"Mortgage" draws more CFPB complaints against Sortis Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sortis Financial, Inc.?
The most common issue reported by consumers about Sortis Financial, Inc. is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Sortis Financial, Inc.?
You can file a complaint against Sortis Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sortis Financial, Inc.?
Consumers in 39 states and territories have filed complaints about Sortis Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sortis Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sortis Financial, Inc. have?
The CFPB has logged 222 complaints against Sortis Financial, Inc. to date, of which 0 came in over the last 12 months.
Does Sortis Financial, Inc. respond to complaints on time?
Sortis Financial, Inc.'s CFPB timely-response rate is 93.2%.
What product generates the most complaints for Sortis Financial, Inc.?
"Mortgage" draws more CFPB complaints against Sortis Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Sortis Financial, Inc.?
The most common issue reported by consumers about Sortis Financial, Inc. is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Sortis Financial, Inc.?
You can file a complaint against Sortis Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sortis Financial, Inc.?
Consumers in 39 states and territories have filed complaints about Sortis Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.