CFPB Consumer Complaint Profile
Star Loans of Texas, Inc.
Behind the 22 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 8
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Star Loans of Texas, Inc. sits at #2732, with 22 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2732
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Star Loans of Texas, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Star Loans of Texas, Inc.
The CFPB Consumer Complaint Database has logged 22 complaints against Star Loans of Texas, Inc. overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Star Loans of Texas, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 13.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Star Loans of Texas, Inc. have?
22 complaints have been filed against Star Loans of Texas, Inc. with the CFPB overall - 8 of them in the past year.
Does Star Loans of Texas, Inc. respond to complaints on time?
CFPB complaints against Star Loans of Texas, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Star Loans of Texas, Inc.?
Among all products tied to Star Loans of Texas, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Star Loans of Texas, Inc.?
The most common issue reported by consumers about Star Loans of Texas, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Star Loans of Texas, Inc.?
You can file a complaint against Star Loans of Texas, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Star Loans of Texas, Inc.?
Star Loans of Texas, Inc. has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Star Loans of Texas, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Star Loans of Texas, Inc. have?
22 complaints have been filed against Star Loans of Texas, Inc. with the CFPB overall - 8 of them in the past year.
Does Star Loans of Texas, Inc. respond to complaints on time?
CFPB complaints against Star Loans of Texas, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Star Loans of Texas, Inc.?
Among all products tied to Star Loans of Texas, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Star Loans of Texas, Inc.?
The most common issue reported by consumers about Star Loans of Texas, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Star Loans of Texas, Inc.?
You can file a complaint against Star Loans of Texas, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Star Loans of Texas, Inc.?
Star Loans of Texas, Inc. has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.