CFPB Consumer Complaint Profile
State Farm Bank, Fsb
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 930
- Total complaints
- Among the highest
- 0
- Last 12 months
- 98.4%
- Timely response
- Above median
- 50
- States affected
The verdict
By CFPB complaint volume, State Farm Bank, Fsb is #343 out of 3,843 financial companies. For answering complaints on time it stands at the 52nd percentile in the 100+ complaint peer group.
- Credit reporting, cr…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
State Farm Bank, Fsb vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 153 in 2020 to 35 in 2021 (2020 → 2021).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 49 |
| 2013 | 57 |
| 2014 | 57 |
| 2015 | 92 |
| 2016 | 107 |
| 2017 | 98 |
| 2018 | 149 |
| 2019 | 132 |
| 2020 | 153 |
| 2021 | 35 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for State Farm Bank, Fsb
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for State Farm Bank, Fsb, with consumers across the country filing against it. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for State Farm Bank, Fsb: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.6% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does State Farm Bank, Fsb have?
The CFPB has logged 930 complaints against State Farm Bank, Fsb to date, of which 0 came in over the last 12 months.
Does State Farm Bank, Fsb respond to complaints on time?
State Farm Bank, Fsb has a 98.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for State Farm Bank, Fsb?
Among all products tied to State Farm Bank, Fsb, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with State Farm Bank, Fsb?
Consumers most often cite "Incorrect information on your report" when complaining about State Farm Bank, Fsb; the full issue list with counts is above.
How do I file a complaint against State Farm Bank, Fsb?
You can file a complaint against State Farm Bank, Fsb directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about State Farm Bank, Fsb?
Consumers in 50 states and territories have filed complaints about State Farm Bank, Fsb with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.