CFPB Consumer Complaint Profile
State Farm Bank, Fsb
What 930 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 930
- Total complaints
- Among the highest
- 0
- Last 12 months
- 98.4%
- Timely response
- Above median
- 50
- States affected
The verdict
930 CFPB complaints put State Farm Bank, Fsb at #343 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.4%, the 52nd percentile for the 100+ complaint peer group.
- #343
- of 3,843 companies by volume
- 98.4%
- on time (52nd pctile)
- Credit reporting, cr…
- most-complained product
- 50
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
State Farm Bank, Fsb vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 153 in 2020 to 35 in 2021 (2020 → 2021).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 49 |
| 2013 | 57 |
| 2014 | 57 |
| 2015 | 92 |
| 2016 | 107 |
| 2017 | 98 |
| 2018 | 149 |
| 2019 | 132 |
| 2020 | 153 |
| 2021 | 35 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for State Farm Bank, Fsb
The CFPB Consumer Complaint Database has logged 930 complaints against State Farm Bank, Fsb overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 50 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, State Farm Bank, Fsb posts a 98.4% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 23.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 16% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does State Farm Bank, Fsb have?
The CFPB has logged 930 complaints against State Farm Bank, Fsb to date, of which 0 came in over the last 12 months.
Does State Farm Bank, Fsb respond to complaints on time?
State Farm Bank, Fsb has a 98.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for State Farm Bank, Fsb?
Among all products tied to State Farm Bank, Fsb, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with State Farm Bank, Fsb?
Consumers most often cite "Incorrect information on your report" when complaining about State Farm Bank, Fsb; the full issue list with counts is above.
How do I file a complaint against State Farm Bank, Fsb?
You can file a complaint against State Farm Bank, Fsb directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about State Farm Bank, Fsb?
Consumers in 50 states and territories have filed complaints about State Farm Bank, Fsb with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for State Farm Bank, Fsb: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.6% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does State Farm Bank, Fsb have?
The CFPB has logged 930 complaints against State Farm Bank, Fsb to date, of which 0 came in over the last 12 months.
Does State Farm Bank, Fsb respond to complaints on time?
State Farm Bank, Fsb has a 98.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for State Farm Bank, Fsb?
Among all products tied to State Farm Bank, Fsb, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with State Farm Bank, Fsb?
Consumers most often cite "Incorrect information on your report" when complaining about State Farm Bank, Fsb; the full issue list with counts is above.
How do I file a complaint against State Farm Bank, Fsb?
You can file a complaint against State Farm Bank, Fsb directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about State Farm Bank, Fsb?
Consumers in 50 states and territories have filed complaints about State Farm Bank, Fsb with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.