CFPB Consumer Complaint Profile
Student Loan Finance Corporation
What 67 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 67
- Total complaints
- Mid-range
- 0
- Last 12 months
- 97%
- Timely response
- Below median
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Student Loan Finance Corporation has accumulated 67 complaints, placing it #1580 by volume. On-time replies land at 97%, the 39th percentile for the 100+ complaint peer group.
- #1580
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Student loan
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Student Loan Finance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 12 |
| 2014 | 13 |
| 2015 | 10 |
| 2016 | 11 |
| 2017 | 5 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Student Loan Finance Corporation
The CFPB Consumer Complaint Database has logged 67 complaints against Student Loan Finance Corporation overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Dealing with my lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Student Loan Finance Corporation's timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 23.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 10.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Student Loan Finance Corporation have?
Student Loan Finance Corporation has 67 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Loan Finance Corporation respond to complaints on time?
CFPB complaints against Student Loan Finance Corporation draw a 97% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Student Loan Finance Corporation?
The most complained-about product for Student Loan Finance Corporation is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Loan Finance Corporation?
Consumers most often cite "Dealing with my lender or servicer" when complaining about Student Loan Finance Corporation; the full issue list with counts is above.
How do I file a complaint against Student Loan Finance Corporation?
You can file a complaint against Student Loan Finance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Finance Corporation?
Student Loan Finance Corporation has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Student Loan Finance Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.5% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Student Loan Finance Corporation have?
Student Loan Finance Corporation has 67 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Student Loan Finance Corporation respond to complaints on time?
CFPB complaints against Student Loan Finance Corporation draw a 97% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Student Loan Finance Corporation?
The most complained-about product for Student Loan Finance Corporation is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Student Loan Finance Corporation?
Consumers most often cite "Dealing with my lender or servicer" when complaining about Student Loan Finance Corporation; the full issue list with counts is above.
How do I file a complaint against Student Loan Finance Corporation?
You can file a complaint against Student Loan Finance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Student Loan Finance Corporation?
Student Loan Finance Corporation has drawn CFPB complaints from 17 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.