CFPB Consumer Complaint Profile
Summit Financial Corp.
76 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 76
- Total complaints
- Mid-range
- 0
- Last 12 months
- 57.9%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Summit Financial Corp. sits at #1499, with 76 complaints logged. On-time replies land at 57.9%, the 4th percentile for the 100+ complaint peer group.
- #1499
- of 3,843 companies by volume
- 57.9%
- on time (4th pctile)
- Consumer Loan
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Summit Financial Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
57.9% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 6 |
| 2016 | 14 |
| 2017 | 16 |
| 2018 | 13 |
| 2019 | 14 |
| 2020 | 5 |
| 2021 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Summit Financial Corp.
Summit Financial Corp. carries 76 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 14 states and territories have weighed in, giving this a geographically concentrated footprint. "Consumer Loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Summit Financial Corp. draw a 57.9% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 3.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Summit Financial Corp. have?
Summit Financial Corp. has 76 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Summit Financial Corp. respond to complaints on time?
Summit Financial Corp.'s CFPB timely-response rate is 57.9%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Summit Financial Corp.?
Among all products tied to Summit Financial Corp., "Consumer Loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Summit Financial Corp.?
The most common issue reported by consumers about Summit Financial Corp. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Summit Financial Corp.?
You can file a complaint against Summit Financial Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Summit Financial Corp.?
Summit Financial Corp. has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Summit Financial Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (3.8% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Summit Financial Corp. have?
Summit Financial Corp. has 76 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Summit Financial Corp. respond to complaints on time?
Summit Financial Corp.'s CFPB timely-response rate is 57.9%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Summit Financial Corp.?
Among all products tied to Summit Financial Corp., "Consumer Loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Summit Financial Corp.?
The most common issue reported by consumers about Summit Financial Corp. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Summit Financial Corp.?
You can file a complaint against Summit Financial Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Summit Financial Corp.?
Summit Financial Corp. has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.