CFPB Consumer Complaint Profile
Tfs Financial Corporation
Consumers have filed 354 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 354
- Total complaints
- Above average
- 30
- Last 12 months
- 100%
- Timely response
- Top decile
- 25
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Tfs Financial Corporation has accumulated 354 complaints, placing it #620 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #620
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Tfs Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 23 |
| 2013 | 32 |
| 2014 | 27 |
| 2015 | 23 |
| 2016 | 27 |
| 2017 | 17 |
| 2018 | 22 |
| 2019 | 24 |
| 2020 | 28 |
| 2021 | 27 |
| 2022 | 26 |
| 2023 | 19 |
| 2024 | 26 |
| 2025 | 27 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Tfs Financial Corporation
Tfs Financial Corporation carries 354 complaints in the CFPB's database, 30 of them filed within the past 12 months. Consumers spanning 25 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Tfs Financial Corporation posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 19.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Tfs Financial Corporation have?
354 complaints have been filed against Tfs Financial Corporation with the CFPB overall - 30 of them in the past year.
Does Tfs Financial Corporation respond to complaints on time?
CFPB complaints against Tfs Financial Corporation draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Tfs Financial Corporation?
The most complained-about product for Tfs Financial Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Tfs Financial Corporation?
Consumers most often cite "Trouble during payment process" when complaining about Tfs Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Tfs Financial Corporation?
You can file a complaint against Tfs Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Tfs Financial Corporation?
Tfs Financial Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Tfs Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Tfs Financial Corporation have?
354 complaints have been filed against Tfs Financial Corporation with the CFPB overall - 30 of them in the past year.
Does Tfs Financial Corporation respond to complaints on time?
CFPB complaints against Tfs Financial Corporation draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Tfs Financial Corporation?
The most complained-about product for Tfs Financial Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Tfs Financial Corporation?
Consumers most often cite "Trouble during payment process" when complaining about Tfs Financial Corporation; the full issue list with counts is above.
How do I file a complaint against Tfs Financial Corporation?
You can file a complaint against Tfs Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Tfs Financial Corporation?
Tfs Financial Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.