CFPB Consumer Complaint Profile
Thrift Investment Corp.
Behind the 61 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 61
- Total complaints
- Mid-range
- 14
- Last 12 months
- 96.7%
- Timely response
- Below median
- 8
- States affected
The verdict
Thrift Investment Corp. ranks #1659 of 3,843 financial companies by CFPB complaint volume, with 61 complaints on record. Its on-time response rate is 96.7%, the 37th percentile among companies with 100+ complaints.
- #1659
- of 3,843 companies by volume
- 96.7%
- on time (37th pctile)
- Vehicle loan or lease
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Thrift Investment Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.7% Around the middle higher than 37% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 4 |
| 2018 | 5 |
| 2019 | 4 |
| 2020 | 5 |
| 2021 | 5 |
| 2022 | 5 |
| 2023 | 6 |
| 2024 | 7 |
| 2025 | 16 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Thrift Investment Corp.
Thrift Investment Corp. carries 61 complaints in the CFPB's database, 14 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Thrift Investment Corp. posts a 96.7% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 25% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Thrift Investment Corp. have?
61 complaints have been filed against Thrift Investment Corp. with the CFPB overall - 14 of them in the past year.
Does Thrift Investment Corp. respond to complaints on time?
CFPB complaints against Thrift Investment Corp. draw a 96.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Thrift Investment Corp.?
The most complained-about product for Thrift Investment Corp. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Thrift Investment Corp.?
Consumers most often cite "Improper use of your report" when complaining about Thrift Investment Corp.; the full issue list with counts is above.
How do I file a complaint against Thrift Investment Corp.?
You can file a complaint against Thrift Investment Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thrift Investment Corp.?
The CFPB has recorded complaints against Thrift Investment Corp. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Thrift Investment Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Thrift Investment Corp. have?
61 complaints have been filed against Thrift Investment Corp. with the CFPB overall - 14 of them in the past year.
Does Thrift Investment Corp. respond to complaints on time?
CFPB complaints against Thrift Investment Corp. draw a 96.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Thrift Investment Corp.?
The most complained-about product for Thrift Investment Corp. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Thrift Investment Corp.?
Consumers most often cite "Improper use of your report" when complaining about Thrift Investment Corp.; the full issue list with counts is above.
How do I file a complaint against Thrift Investment Corp.?
You can file a complaint against Thrift Investment Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thrift Investment Corp.?
The CFPB has recorded complaints against Thrift Investment Corp. from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.