CFPB Consumer Complaint Profile
Toll Brothers Inc
What 51 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 51
- Total complaints
- Mid-range
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 16
- States affected
The verdict
Toll Brothers Inc ranks #1807 of 3,843 financial companies by CFPB complaint volume, with 51 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1807
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Toll Brothers Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 6 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 8 |
| 2025 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Toll Brothers Inc
51 complaints against Toll Brothers Inc appear in the CFPB record, including 3 from the trailing year. The 16 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Toll Brothers Inc draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Toll Brothers Inc have?
51 complaints have been filed against Toll Brothers Inc with the CFPB overall - 3 of them in the past year.
Does Toll Brothers Inc respond to complaints on time?
CFPB complaints against Toll Brothers Inc draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Toll Brothers Inc?
The most complained-about product for Toll Brothers Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Toll Brothers Inc?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Toll Brothers Inc - see all issues and counts above.
How do I file a complaint against Toll Brothers Inc?
You can file a complaint against Toll Brothers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Toll Brothers Inc?
Toll Brothers Inc has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Toll Brothers Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Toll Brothers Inc have?
51 complaints have been filed against Toll Brothers Inc with the CFPB overall - 3 of them in the past year.
Does Toll Brothers Inc respond to complaints on time?
CFPB complaints against Toll Brothers Inc draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Toll Brothers Inc?
The most complained-about product for Toll Brothers Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Toll Brothers Inc?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Toll Brothers Inc - see all issues and counts above.
How do I file a complaint against Toll Brothers Inc?
You can file a complaint against Toll Brothers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Toll Brothers Inc?
Toll Brothers Inc has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.