CFPB Consumer Complaint Profile
First Portfolio Servicing Inc
Consumers have filed 1,355 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,355
- Total complaints
- Among the highest
- 446
- Last 12 months
- 99.1%
- Timely response
- Above median
- 50
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Portfolio Servicing Inc sits at #275, with 1,355 complaints logged. On-time replies land at 99.1%, the 62nd percentile for the 100+ complaint peer group.
- #275
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Credit reporting or …
- most-complained product
- 50
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Portfolio Servicing Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 378 in 2024 to 460 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 35 |
| 2021 | 64 |
| 2022 | 32 |
| 2023 | 290 |
| 2024 | 378 |
| 2025 | 460 |
| 2026year in progress | 96 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Portfolio Servicing Inc
1,355 complaints against First Portfolio Servicing Inc appear in the CFPB record, including 446 from the trailing year. The 50 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against First Portfolio Servicing Inc draw a 99.1% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Portfolio Servicing Inc have?
The CFPB has logged 1,355 complaints against First Portfolio Servicing Inc to date, of which 446 came in over the last 12 months.
Does First Portfolio Servicing Inc respond to complaints on time?
First Portfolio Servicing Inc's CFPB timely-response rate is 99.1%. That is a strong response record by CFPB standards.
What product generates the most complaints for First Portfolio Servicing Inc?
Among all products tied to First Portfolio Servicing Inc, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Portfolio Servicing Inc?
Consumers most often cite "Incorrect information on your report" when complaining about First Portfolio Servicing Inc; the full issue list with counts is above.
How do I file a complaint against First Portfolio Servicing Inc?
You can file a complaint against First Portfolio Servicing Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Portfolio Servicing Inc?
Consumers in 50 states and territories have filed complaints about First Portfolio Servicing Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Portfolio Servicing Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,355 here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.