CFPB Consumer Complaint Profile
Travelex NY, Inc.
Consumers have filed 14 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 0
- Last 12 months
- 64.3%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
14 CFPB complaints put Travelex NY, Inc. at #3314 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 64.3%, the 5th percentile among companies with 100+ complaints.
- #3314
- of 3,843 companies by volume
- 64.3%
- on time (5th pctile)
- Other financial serv…
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Travelex NY, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
64.3% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Travelex NY, Inc.
14 complaints against Travelex NY, Inc. appear in the CFPB record, including 0 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. "Other financial service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect exchange rate" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Travelex NY, Inc. draw a 64.3% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 25% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 14.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Travelex NY, Inc. have?
Travelex NY, Inc. has 14 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Travelex NY, Inc. respond to complaints on time?
Travelex NY, Inc. has a 64.3% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Travelex NY, Inc.?
The most complained-about product for Travelex NY, Inc. is "Other financial service." You can view the full product breakdown on this page.
What is the most common complaint issue with Travelex NY, Inc.?
The most common issue reported by consumers about Travelex NY, Inc. is "Incorrect exchange rate." All complaint issues are listed above with their counts.
How do I file a complaint against Travelex NY, Inc.?
You can file a complaint against Travelex NY, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Travelex NY, Inc.?
Travelex NY, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Travelex NY, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Other financial service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Travelex NY, Inc. have?
Travelex NY, Inc. has 14 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Travelex NY, Inc. respond to complaints on time?
Travelex NY, Inc. has a 64.3% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Travelex NY, Inc.?
The most complained-about product for Travelex NY, Inc. is "Other financial service." You can view the full product breakdown on this page.
What is the most common complaint issue with Travelex NY, Inc.?
The most common issue reported by consumers about Travelex NY, Inc. is "Incorrect exchange rate." All complaint issues are listed above with their counts.
How do I file a complaint against Travelex NY, Inc.?
You can file a complaint against Travelex NY, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Travelex NY, Inc.?
Travelex NY, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.