CFPB Consumer Complaint Profile

Travelex NY, Inc.

Consumers have filed 14 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

14
Total complaints
0
Last 12 months
64.3%
Timely response
9
States affected

The verdict

14 CFPB complaints put Travelex NY, Inc. at #3318 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 64.3%, trailing the 93% median among companies with 100+ complaints.

#3318
of 3,848 companies by volume
64.3%
answered on time
Other financial serv…
most-complained product
9
states with complaints
Travelex NY, Inc. timely response rate 64.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Other financial service - Foreign currency exchange 5
Money transfer, virtual currency, or money service - Foreign currency exchange 4
Prepaid card - General purpose card 3
Credit card or prepaid card - General-purpose credit card or charge card 2

Top Issues

1.Incorrect exchange rate 3
2.Fraud or scam 2
3.Problem with customer service 2
4.Problem with a purchase shown on your statement 2
5.Customer service/Customer relations 1
6.Managing, opening, or closing account 1
7.Disclosures 1
8.Unexpected or other fees 1
9.Unauthorized transactions/trans. issues 1

Complaints by Year

Year Complaints
2015 2
2016 6
2017 1
2018 1
2019 3
2020 1

Complaints by State (Top 15)

Oregon 2
Pennsylvania 2
Colorado 2
District of Columbia 1
California 1
Florida 1
Illinois 1
New York 1
Minnesota 1

Company Responses

Closed with explanation 12
Closed with monetary relief 1
Closed with non-monetary relief 1

What the CFPB Complaint Record Shows for Travelex NY, Inc.

14 complaints against Travelex NY, Inc. appear in the CFPB record, including 0 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. "Other financial service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect exchange rate" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

64.3% of CFPB-forwarded complaints against Travelex NY, Inc. get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response in 25% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 14.3% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Travelex NY, Inc. have?

Travelex NY, Inc. has 14 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Travelex NY, Inc. respond to complaints on time?

Travelex NY, Inc. has a 64.3% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.

What product generates the most complaints for Travelex NY, Inc.?

The most complained-about product for Travelex NY, Inc. is "Other financial service." You can view the full product breakdown on this page.

What is the most common complaint issue with Travelex NY, Inc.?

The most common issue reported by consumers about Travelex NY, Inc. is "Incorrect exchange rate." All complaint issues are listed above with their counts.

How do I file a complaint against Travelex NY, Inc.?

You can file a complaint against Travelex NY, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Travelex NY, Inc.?

Travelex NY, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.