CFPB Consumer Complaint Profile
Uber Technologies Inc.
59 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 59
- Total complaints
- Mid-range
- 0
- Last 12 months
- 54.2%
- Timely response
- Bottom decile
- 17
- States affected
The verdict
Uber Technologies Inc. ranks #1690 of 3,843 financial companies by CFPB complaint volume, with 59 complaints on record. It posts a 54.2% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #1690
- of 3,843 companies by volume
- 54.2%
- on time (3rd pctile)
- Credit reporting, cr…
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Uber Technologies Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
54.2% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 26 in 2018 to 11 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 6 |
| 2017 | 16 |
| 2018 | 26 |
| 2019 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Uber Technologies Inc.
The CFPB Consumer Complaint Database has logged 59 complaints against Uber Technologies Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Improper use of your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Uber Technologies Inc. draw a 54.2% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Uber Technologies Inc. have?
Uber Technologies Inc. has 59 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Uber Technologies Inc. respond to complaints on time?
CFPB complaints against Uber Technologies Inc. draw a 54.2% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Uber Technologies Inc.?
The most complained-about product for Uber Technologies Inc. is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Uber Technologies Inc.?
The most common issue reported by consumers about Uber Technologies Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against Uber Technologies Inc.?
You can file a complaint against Uber Technologies Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Uber Technologies Inc.?
Consumers in 17 states and territories have filed complaints about Uber Technologies Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Uber Technologies Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Uber Technologies Inc. have?
Uber Technologies Inc. has 59 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Uber Technologies Inc. respond to complaints on time?
CFPB complaints against Uber Technologies Inc. draw a 54.2% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Uber Technologies Inc.?
The most complained-about product for Uber Technologies Inc. is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Uber Technologies Inc.?
The most common issue reported by consumers about Uber Technologies Inc. is "Improper use of your report." All complaint issues are listed above with their counts.
How do I file a complaint against Uber Technologies Inc.?
You can file a complaint against Uber Technologies Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Uber Technologies Inc.?
Consumers in 17 states and territories have filed complaints about Uber Technologies Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.