CFPB Consumer Complaint Profile
Unisa, Inc
Consumers have filed 92 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 92
- Total complaints
- Mid-range
- 33
- Last 12 months
- 97.8%
- Timely response
- Below median
- 23
- States affected
The verdict
Unisa, Inc ranks #1376 of 3,843 financial companies by CFPB complaint volume, with 92 complaints on record. On-time replies land at 97.8%, the 46th percentile for the 100+ complaint peer group.
- #1376
- of 3,843 companies by volume
- 97.8%
- on time (46th pctile)
- Student loan
- most-complained product
- 23
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Unisa, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 30 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 16 |
| 2019 | 6 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 7 |
| 2024 | 12 |
| 2025 | 30 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Unisa, Inc
92 complaints against Unisa, Inc appear in the CFPB record, including 33 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Unisa, Inc draw a 97.8% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 9.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Unisa, Inc have?
The CFPB has logged 92 complaints against Unisa, Inc to date, of which 33 came in over the last 12 months.
Does Unisa, Inc respond to complaints on time?
Unisa, Inc's CFPB timely-response rate is 97.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Unisa, Inc?
Among all products tied to Unisa, Inc, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Unisa, Inc?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Unisa, Inc - see all issues and counts above.
How do I file a complaint against Unisa, Inc?
You can file a complaint against Unisa, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Unisa, Inc?
Consumers in 23 states and territories have filed complaints about Unisa, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Unisa, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Unisa, Inc have?
The CFPB has logged 92 complaints against Unisa, Inc to date, of which 33 came in over the last 12 months.
Does Unisa, Inc respond to complaints on time?
Unisa, Inc's CFPB timely-response rate is 97.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Unisa, Inc?
Among all products tied to Unisa, Inc, "Student loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Unisa, Inc?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Unisa, Inc - see all issues and counts above.
How do I file a complaint against Unisa, Inc?
You can file a complaint against Unisa, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Unisa, Inc?
Consumers in 23 states and territories have filed complaints about Unisa, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.