CFPB Consumer Complaint Profile
United Debt Counselors, LLC
Consumers have filed 38 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 38
- Total complaints
- Mid-range
- 1
- Last 12 months
- 92.1%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
United Debt Counselors, LLC ranks #2089 of 3,843 financial companies by CFPB complaint volume, with 38 complaints on record. It posts a 92.1% on-time response rate, the 21st percentile among companies with 100+ complaints.
- #2089
- of 3,843 companies by volume
- 92.1%
- on time (21st pctile)
- Money transfer, virt…
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Debt Counselors, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.1% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 7 |
| 2018 | 3 |
| 2019 | 16 |
| 2020 | 6 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Debt Counselors, LLC
The CFPB Consumer Complaint Database has logged 38 complaints against United Debt Counselors, LLC overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, United Debt Counselors, LLC posts a 92.1% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 34.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Debt Counselors, LLC have?
38 complaints have been filed against United Debt Counselors, LLC with the CFPB overall - 1 of them in the past year.
Does United Debt Counselors, LLC respond to complaints on time?
CFPB complaints against United Debt Counselors, LLC draw a 92.1% timely-response rate inside the expected window.
What product generates the most complaints for United Debt Counselors, LLC?
The most complained-about product for United Debt Counselors, LLC is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with United Debt Counselors, LLC?
The most common issue reported by consumers about United Debt Counselors, LLC is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against United Debt Counselors, LLC?
You can file a complaint against United Debt Counselors, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Debt Counselors, LLC?
United Debt Counselors, LLC has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Debt Counselors, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Debt Counselors, LLC have?
38 complaints have been filed against United Debt Counselors, LLC with the CFPB overall - 1 of them in the past year.
Does United Debt Counselors, LLC respond to complaints on time?
CFPB complaints against United Debt Counselors, LLC draw a 92.1% timely-response rate inside the expected window.
What product generates the most complaints for United Debt Counselors, LLC?
The most complained-about product for United Debt Counselors, LLC is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with United Debt Counselors, LLC?
The most common issue reported by consumers about United Debt Counselors, LLC is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against United Debt Counselors, LLC?
You can file a complaint against United Debt Counselors, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Debt Counselors, LLC?
United Debt Counselors, LLC has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.