CFPB Consumer Complaint Profile
United Group Inc.
Behind the 75 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 75
- Total complaints
- Mid-range
- 15
- Last 12 months
- 100%
- Timely response
- Top decile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, United Group Inc. sits at #1507, with 75 complaints logged. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1507
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Vehicle loan or lease
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Group Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3 in 2024 to 15 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 5 |
| 2016 | 4 |
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 6 |
| 2020 | 8 |
| 2021 | 1 |
| 2022 | 12 |
| 2023 | 10 |
| 2024 | 3 |
| 2025 | 15 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Group Inc.
United Group Inc. carries 75 complaints in the CFPB's database, 15 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Inside that category, "Managing the loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
United Group Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 8.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Group Inc. have?
United Group Inc. has 75 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does United Group Inc. respond to complaints on time?
CFPB complaints against United Group Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for United Group Inc.?
The most complained-about product for United Group Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with United Group Inc.?
The most common issue reported by consumers about United Group Inc. is "Managing the loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against United Group Inc.?
You can file a complaint against United Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Group Inc.?
Consumers in 11 states and territories have filed complaints about United Group Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Group Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Group Inc. have?
United Group Inc. has 75 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does United Group Inc. respond to complaints on time?
CFPB complaints against United Group Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for United Group Inc.?
The most complained-about product for United Group Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with United Group Inc.?
The most common issue reported by consumers about United Group Inc. is "Managing the loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against United Group Inc.?
You can file a complaint against United Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Group Inc.?
Consumers in 11 states and territories have filed complaints about United Group Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.